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Title

Salesforce/nCino Administrator 
Description

GENERAL SUMMARY (What is done and why)

Ciera Bank has been serving Texas Communities since 1890 and we now have 8 locations. We’re looking for a full time Salesforce/nCino Administrator. This position can be in office or remote iin Texas. The Salesforce/nCino Administrator is integral to the planning, development and ongoing deployment of the nCino bank operating system and Salesforce platform, as well as troubleshooting issues on behalf of all users. This role will be dedicated to developing, maintaining, and improving the processes, efficiency and user adoption of the platform. This role will work closely with various departments to ensure that the systems developed will reflect the bank’s policy and credit culture, approval authorities, and desired operational workflow to a high degree of accuracy and efficiency.

We do offer a competitive pay with a multitude of benefits and a generous PTO schedule. We’ll provide training and support to help you succeed in your role and provide you with opportunities to advance your career. At Ciera Bank, we consider our employees to be one of our most valuable resources.

COMPETITIVE BENEFITS:

  • Medical/Dental/Vision Insurance
  • Flexible Spending Account
  • 401(k) or ROTH with Company Match
  • Employer Paid Life/Disability/Dependent Life Insurance
  • PTO Benefits w/Paid Holidays
  • Incentive Award/Bonus Program
  • Monthly Gym Allowance
  • Tuition Reimbursement Program
  • Continuing Education/Training & Development Opportunities
  • Free Checking/Savings Accounts
  • Annual Company Apparel Allowance

 

ESSENTIAL FUNCTIONS (Of the Salesforce/nCino Administrator)

  • Provide support to the nCino user base around day-to-day activities including configuration, support, maintenance and improvement of the platform.
  • Identify, diagnose and resolve end user problems in an effective, timely and courteous manner.
  • Design, document, build, test and deploy enhancements to nCino custom objects, page layouts, workflows, alerts, reports, dashboards, and processes to continuously improve data quality, process integrity and productivity.
  • Assist with the institution’s data maintenance including auditing and diagnosing data integrity issues and completing bulk imports of data.
  • Perform intermittent application testing of new nCino releases and internal organizational changes.
  • Participate in future conversions and configurations planned for the Bank as part of our roadmap.
  • Develop training plans, materials, and documentation for application users, keep materials up to date, coordinate new user and ongoing training sessions for new employees. Assist in communicating change management for the system.
  • Identify opportunities to leverage the applications to support additional business intelligence, processes improvements and efficiencies and new functionalities.

 

KNOWLEDGE, SKILLS & ABILITIES (Of the Salesforce/nCino Administrator)

  • Bachelor’s degree in business or technology related field required.
  • Salesforce Administrator Certification or required to obtain within 12 months.
  • nCino Administrator Certification or required to obtain within 12 months.
  • 2+ years’ experience in a similar role.
  • nCino and Salesforce administration experience highly desired.
  • Experience with Apex programming language and Visualforce development preferred.
  • Experience with sandbox and production deployment preferred.
  • Proficiency in data manipulation and using data-related applications.
  • Strong organizational, analytical and problem-solving skills to evaluate situations, make recommendations and take prompt, effective corrective action.
  • Exceptional interpersonal skills that involve collaborating with internal and external contacts regarding complex policies, procedures, or programs.
  • Strong overall technical background.
  • General lending knowledge encompassing a wide range of loan types, including CRE, C&I and construction lending, and basic knowledge of SBA and consumer lending a plus.

 

PHYSICAL DEMANDS (Of the Salesforce/nCino Administrator)

Work involves standing and walking for brief periods of time, but most duties are performed from a seated position. There is potential for eyestrain from reading detailed printouts and computer screen.  Deadlines, workloads during peak periods and pressure may cause increased stress levels.  Work may include occasional pushing, pulling, or carrying objects weighing up to 20 pounds such as files, documents, and computer printouts. Work normally requires finger dexterity and eye-hand coordination to operate computer keyboard at an advanced skill level.

 

WORKING RELATIONSHIPS/CONTACTS (Of the Salesforce/nCino Administrator)

  • Internal – Any other bank employees, as necessary to fulfill job requirements.
  • External – Regular contact with Salesforce/nCino consultants and representatives
  • Supervision of Others – No direct supervision of others
 
Position Requirements
  • Bachelor’s degree in business or technology related field required.
  • Salesforce Administrator Certification or required to obtain within 12 months.
  • nCino Administrator Certification or required to obtain within 12 months.
  • 2+ years’ experience in a similar role.
  • nCino and Salesforce administration experience highly desired.
  • Experience with Apex programming language and Visualforce development preferred.
  • Experience with sandbox and production deployment preferred.
  • Proficiency in data manipulation and using data-related applications.
  • Strong organizational, analytical and problem-solving skills to evaluate situations, make recommendations and take prompt, effective corrective action.
  • Exceptional interpersonal skills that involve collaborating with internal and external contacts regarding complex policies, procedures, or programs.
  • Strong overall technical background.
  • General lending knowledge encompassing a wide range of loan types, including CRE, C&I and construction lending, and basic knowledge of SBA and consumer lending a plus.
 
About the Organization We are a State chartered full-service community bank with eight banking locations in the North Central Texas area. We embrace the entrepreneurial spirit, conservative values and western heritage that make us truly Texan in our hearts and souls.


Ciera Bank endeavors to make www.cierabank.appone.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email us at accommodations@cierabank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.  
EOE Statement Ciera Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  
Position Salesforce/nCino Administrator  
Category Credit  
Location Ciera Bank - Texas  
Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Exempt  
Close Date  

This position is currently not accepting applications.

To search for an open position, please go to http://CieraBank.appone.com

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