We have a brand new position we're looking to fill - Sales Director, Wholesale Division for both Design Design and Tableau! This is a great opportunity to join our growing company! In this role, you will be responsible for creating and executing the sales plan, focusing on growing annual recurring revenue and partnering with the Marketing Team on executing the strategy for B2B eCommerce. You'll manage the entire sales process, from KPI management, Sales Team management, and execution of order processing to order releasing and maintaining strategic partnerships in order fulfillment. As a working leader, you will grow operational relationship with our various wholesale partners, researching, developing, leading, and executing both Design Design's and Tableau's big picture initiatives through driving and growing sales, market share, and overall brand value.
The Position
- Implements, drives, and communicates the strategic direction of Design Design and TABLEAU via all sales channels.
- Drives Top Line Revenue growth, while maintaining Bottom Line goals, discerning where we are overspending, underspending, and denoting the ROI of each account YoY.
- Drives a culture of winning and continuous improvement for our Sales and Sales Operations teams through establishing and managing clear expectations and maintaining accountability.
- Champions change management initiatives targeted toward the brand's mission, vision, and Core Values, while engaging, developing, mentoring, and leading individual contributors to higher levels of performance.
- Interfaces with key stakeholders to identify, develop, and lead short- and long-term strategies that drive brand success.
- Directly manages and coaches the sales and sales operations teams for both Tableau and Design Design to obtain new business growth and existing account YoY growth.
- Identifies and documents processes to solidify the 'Sales Proven Process' for the Wholesale Division for Convivial Brands.
- Effectively collaborates with Marketing, Product Development, Creative, and Distribution teams all with sole purpose of serving the customer as best as possible.
- Forecasts and monitors ARR growth and large opportunities. Proactively manages changing business needs and caters to large orders in short lead times.
- Supports the day-to-day wholesale operations including planning, allocations, fulfillment, approvals, chargebacks, customer service, and reporting.
- Works cross-functionally with Sales and Warehouse Operations departments on discrepancies, backorders, shipping requirements, priorities, and/or anomalies.
- Provides leadership on cross-functional projects that continually improve the business and customer experience.
- Develops and manages Sales and Sales Operational KPIs in order to ensure continuous improvement and to track and report performance.
- Reports monthly to the Senior Leadership Team on Design Design and Tableau's performance versus established goals.
- Ensures compliance with key account SLAs (including EDI compliance) to minimize chargebacks.
- Analyzes, develops, and presents compensation structures-including bonus structures, sales contests, and overall incentives for sales team to drive necessary behaviors for effective growth - while ensuring bottom line is maintained.
- Ensures data integrity on the management of the Customer Card in key systems (ERP, EDI, B2B eCommerce, Card Manager, and Digital Catalogs) including regular audits.
- Manages contract compliance, including document management and EDI, SBT, and CRM compliance.
- Provides forecasting for new business and renewals and assists VP of Marketing/Sales in identifying new business opportunities for growth.
- Forecasts the annual and monthly top-line budget for Tableau and Design Design-looking at the Buying Power Index, New Account Opportunities, Closeout Revenue, Order Backlog for Releases, and expected booking forecasts while managing results to the P&L. Reports on monthly revenue projections and capacity planning by product line.
- Drives improvements that support brand profitability and cashflow goals.
- Participates and provides business and financial analysis on trends, opportunities, and overall brand direction to continually move the organization forward.
- Analyzes business structures, procedures, processes, and the utilization of resources to ensure the team and skillsets are aligned to support growth.
- Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
- Ensures that departmental decisions and project plans, such as those for staffing, development, organization, material efficiency, hardware acquisitions, etc., are in line with the organization's strategic vision and goals.
- Identifies training needs and ensures proper training is developed and provided.
- Leads customer-centric thinking and craft programs to meet those target markets.
- Represents Design Design and Tableau at professional functions on an as needed basis and actively participates in company meetings, training programs, and Kaizen activities.
- Performs other special projects and duties as assigned.
LMA:
- Leads, Manages, and holds the team accountable.
- Supports, encourages, coaches, and maintains accountability to ensure success of team members and of the organization.
Who Are We?
Convivial Brands began with one brand - Design Design, founded in 1987 - which strived to create create connections between people via greeting cards. Since then, we have grown, launched more categories, and challenged the limits - all with a singular focus: to turn more moments into memories through connecting people across the United States. Design Design has changed the game in how people can express their feelings through humor, sentiment, and celebration. Being a leader in the social expression industry, Design Design creates products that evoke emotion. Our specialty is paper, and we do it exceptionally well. Having a unique mix of greeting cards, stationery/gift items, gift packaging options, high-quality paper tableware, and birthday candles, we are known for creating on-trend, fun, and relevant mixtures of collections. We now has four brands under the Convivial Brands umbrella: Design Design, Verdant Graphics, The High Five GR, and Tableau. Verdant Graphics is our full-service printing company. The High Five GR is our premier event venue located in downtown GR where "old world meets new" with our original hardwood roller rink floors, exposed brick, artisan tile, and elaborate chandeliers. And Tableau is our home decor brand, focusing primarily on textile and tabletop. At Tableau, we have brought together uniue items and curated collections to make life better through stunning personal and home environment. Our Tableau products evoke a casual yet sophisticated energy, providing endless creative options for people which are reflective of their tastes, lifestyles and homes.
Everything we do revolves around Making Life Better - which includes creating opportunities, products, and a culture that strives to do just that. The physical products we make help people celebrate and enhance life, sometimes in small, quaint ways, and other times in big statements. From celebrating a wedding to giving a small gift of appreciation, each brand produces an end product that intends to make life friendly, lively, and jovial - ergo making life Convivial.
What Makes Us Special?
- Convivial Brands is a family-owned company based in Grand Rapids, MI. Our founder and the family are passionate about our mission to Make Life Better through connecting people to people and turning occasions into celebrations.
- We are a culture focused company, and our culture was built around our three Core Values - being trustworthy, pursuing excellence, and having a team first mindset. Those three values are what guide our day-to-day, and ensure that we're moving in the right direction the right way.
- We are an EOS company - this is our company's "operating system" and essentially a set of tools and concepts that ensures we have a clear, shared vision for the company, that we're gaining traction through ensuring accountability, and that we're building healthy teams.
- We put our team members first and strive to meet them where they are in life. That means understanding that work and personal life exist side-by-side, not separately, and working to provide our team members with the flexibility needed for balance.
- Most importantly, our team members make us special. We strive to create a workspace where our team members feel a sense of belonging and where they feel they can bring their whole, authentic selves to work every day. We believe each of our team members' individual differences, life experiences, knowledge, inventiveness, innovation, unique capabilities and talent - and the way they invest those in their work - is key to our culture, our reputation, and our success as a company. Their dedication and contributions are what make us successful.
- We offer competitive pay and benefits - 8 company-recognized holidays, a generous PTO bank, and a variety of benefits, including health, dental, vision, company-paid short-term and long-term disability and life insurance, voluntary life insurance, permanent life insurance with chronic conditions rider, critical illness and accident coverage, legal insurance, identity protection, and pet insurance.
- We offer a generous 401(k) (traditional pre-tax or ROTH) with a match. The only requirement to participate is that you be 21 years of age. The match is effective the first of the quarter after 90 days of employment. Convivial matches 100% of the first 3% of your compensation, and then 50% on the next 2% of your compensation. All amounts are fully vested immediately.
Diversity & Inclusion Statement:
Convivial Brands is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. Our people are our most valuable asset. Our employees' individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent - and the way they invest their unique identities in their work - is a significant part of our culture, our reputation, and our achievements. We embrace and encourage our team members' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our team members unique.
Convivial Brands' diversity initiatives apply to all parts of the employment experience, including but not limited to our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; social and recreational programs; layoffs; terminations; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:
- Respectful communication and cooperation between all team members.
- Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
- Work/life balance through flexible work schedules to accommodate employees' varying needs.
- Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.
All Convivial Brands team members have a responsibility to treat others with dignity and respect at all times. As part of that commitment, all team members are expected to conduct themselves in a way that promotes diversity and inclusion during work, at work-related functions, and at all other company-sponsored and participative events. We are proud to be an equal opportunity employer and are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures and during employment.
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