Share Email Opening Title Project Manager Water works  Open Date 1/4/2023   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Exempt   Bargaining / Non-Bargaining Non-Bargaining   Division Public Works   Location Utilities/Water Works/Admin   Reports To Division Director   Schedule Mon-Fri 8 hours daily   Pay Rate Up to 59,000 Annually   Description POSITION SUMMARY: Assists the Director of Water Works to manage projects related to the operation of the Water Utility and of the Municipal Utility Business Office. This could include the Customer Information System, Integrated Voice Response system, meter reading system, and other solutions related to billing and customer service, and meter reading. This Person also may investigate billing and customer service procedures, rules, and related State of Indiana regulations. This position entails a high degree of professionalism, independent judgment, and the overall ability to work with various staff within the Utility Division and the City. The Project Manager must assist the Water Division as a team player to be a leader in efficiency, accountability standards, and continuous improvement concepts. Salary Range: Up to 59,000 Annually SUPERVISION EXERCISED: Not applicable. ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs duties related to customer service and billing, as directed, including: • Interacts with GIS, Enquesta, and other Utility software applications • Assists with water meter inventory, and meter change out procedures • May assist with implementation of regulatory requirements • Audits bills, and billing procedures • Assists with research and resolution of billing irregularities. • Interacts with third party solution providers during periods of implementation, training, as well as troubleshooting problems during normal operation. • May interact with customers and provide technical support related to the customer facing portions of the system. • Creates and maintains customer reports to meet Division needs • Serves as a project liaison with third party technology vendors, to resolve issues, and ensure standards are being met • Works with solution providers to perform upgrades and system purges • Trains Division personnel in the proper use of information systems. • Manages projects and performs other duties as determined by the Director. EDUCATION / QUALIFICATIONS: • A four year college degree is preferred. • At least four years’ work experience in similar position preferred. • Other combinations of education and experience may be considered based on the candidates’ individual skills and experience. KNOWLEDGE AND ABILITY: • Experience in data processing; experience and technical knowledge of data entry and control methods.. • Excellent communication and computer skills. • Data analysis skills, and abilities to extract and present data to staff • Experience with utility business policies and regulations • Must interact with coworkers and the public with tact and diplomacy. CERTIFICATES, LICENCE, REGISTRATION: • Valid driver’s license required. EQUIPMENT: Computer, calculator, telephone, copy machine, other systems and technology as implemented. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand, walk; use hands to finger, handle, or feel objects, tools or controls; and each with hands and arms. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT: Work is performed in a normal office environment, sitting primarily. On occasion it may be required to research information in different areas / buildings. The noise level in the work environment is usually quiet to moderate. Entire office is smoke free.   Position Requirements   Required Pre-Employment Drug Screening   About the Organization South Bend is the economic, educational, media, and cultural hub of a multi-county region spanning the Michigan-Indiana border. It's the fourth-largest city in Indiana with over 100,000 residents. South Bend's flourishing collegiate community and burgeoning tech industry have built upon the foundation of the city's industrial past to create a vibrant present and a promising future. The city's 14 institutions of higher learning, including the internationally renowned University of Notre Dame, infuse South Bend with creative energy in the arts, business, and technology. Combined with recent economic growth, strong neighborhoods, an affordable cost of living, exciting recreational opportunities, and thriving arts venues make South Bend a fabulous place to live, work, and, play. ***AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.***   EOE Statement EOE/ADA Statement The City of South Bend provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application/hiring process should contact the Legal Department's ADA Compliance Officer, Michael Schmidt, at legaldept@southbendin.gov and Human Resources at humanresources@southbendin.gov to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis. The City of South Bend seeks to attract, develop, and retain the highest quality public safety officers, staff and administration. The City of South Bend is an Equal Opportunity Employer, and is committed to building a culturally diverse workplace. We strongly encourage applications from underrepresented candidates and others that will enhance our community in compliance with EO No. 1-2016 Section 1. Moreover, the City of South Bend prohibits discrimination against veterans or disabled qualified individuals, and requires affirmative action by covered contractors to employ and advance veterans and qualified individuals with disabilities in compliance with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).   This position is currently not accepting applications. 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