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Director - University Union Programs and Services (Position Open Until Filled) 

About the Organization Associated Students, Inc. (ASI) provides Cal Poly students with opportunities to experience life outside of the classroom through the wide variety of programs and services offered at the Cal Poly Recreation Center, Julian A. McPhee University Union, Orfalea Family and ASI Children's Center, and Cal Poly Sports Complex. Cal Poly students and full-time staff members have the opportunity to work on campus to create quality programs and services for all students. Whether you are looking for a position that supports your academic/professional goals, need to support yourself while at Cal Poly, or are looking to develop your leadership skills, ASI offers a unique and fun work experience for all of our employees. Apply to join our team today!
EOE Statement The Associated Students, Inc. is an Equal Opportunity Employer.

Position Director - University Union Programs and Services  
Open Date 12/9/2022  
Close Date  

Definition and Purpose

Under the direct supervision of the ASI Executive Director, the Director – University Union Programs and Services is responsible for overseeing the programmatic, staff and student functions in the University Union including ASI Club Services, ASI Events, ASI Craft Center, and ASI Public Relations, Communications, and Marketing. The Director – University Union Programs and Services will also oversee ASI’s diversity, equity, and inclusion efforts. This includes, but is not limited to developing, implementing and managing new programs and initiatives that advance DEI within ASI and the campus community.

Additionally, all ASI employees are responsible for upholding the core values of the organization including but not limited to exhibiting professional behavior, acting as a role model to others, displaying a positive and cooperative attitude, communicating effectively, developing expert knowledge in area of specialization, and working together as a team.


Educational and Qualifying Experience, Skills, Licenses, Credentials

  • Educational/License/Credential Requirements
  • Graduation from a four-year college or university
  • Master’s degree in related field (4 years applicable experience may be substituted for educational requirement).


Experience Requirements

  • Minimum eight (8) years' experience that demonstrates the ability to perform the essential functions of the job.
  • Minimum five (5) years of professional student services experience, including advising student organizations.
  • Minimum five (5) years' experience coordinating programs for students or developing social/entertainment events.
  • Experience in budgeting and fiscal management.
  • Supervisory experience required.


Knowledge/Skill Requirements

  • Thorough knowledge of correct English grammar, spelling, and punctuation.
  • General knowledge of office methods, equipment, procedures, and practices.
  • Knowledge of Windows-based computer systems.
  • Ability to effectively communicate both orally and written; strong public speaking ability.
  • Demonstrated skills in group supervision/leadership.
  • Ability to gather and analyze complex data and situations in order to draw valid conclusions and make appropriate recommendations.
  • Excellent organizational skills and the ability to coordinate multiple projects and meet deadlines.
  • Working knowledge of safety standards and procedures.
  • Working knowledge and understanding of financial record-keeping methods, procedures, and practices.
  • Demonstrated ability to adapt to organizational, procedural, policy, and technological changes.
  • Ability to interpret, communicate, and apply administrative regulations, codes, policies, procedures, and precedents.
  • Knowledge of public and business administration including organizational, fiscal, and personnel management.
  • Awareness of student programming trends.
  • Working knowledge of the practices, procedures and activities of student personnel development and programming.
  • Ability to plan, organize, and lead others to work collaboratively to meet project and organizational goals.
  • Strong understanding of Public Relations, Communications, and Marketing for corporate communications.
  • Experience in facilitating DEI training, dialogue sessions and ideally training DEI facilitators
  • Expertise with best practices, policy development, and organizational change theories for ensuring a diverse, equitable, and inclusive workplace.
  • Ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds, specific needs, or limitations.
  • Ability to establish and maintain a cooperative working relationship with staff, students, faculty and others.? 


Supervisory Responsibilities

  • Directly supervise the Assistant Coordinator - Club Services, Coordinator – ASI Programs, Coordinator— Communications and Public Relations, Graduate Assistant – Diversity and Inclusion.
  • Oversee supervision of all subordinate staff in the ASI Events, ASI Craft Center, ASI Club Services, and ASI Public Relations, ?Communications, & Marketing departments.
  • Facilitate meetings, conduct performance evaluations, establish goals, and monitor day-to-day operations.


Essential Duties and Responsibilities

Organizational Responsibilities

Global Duties

  • Coordinate and implement organization-wide functions as assigned by the ASI Executive Director as a member of the ASI Director team.
  • Meet regularly with other management personnel to establish and ensure effective on-going communication and coordination between departments.
  • Assist program managers and directors with all aspects of program and service delivery.
  • Navigate, understand, and advise on ASI and university related issues.
  • Use professional judgment, discretion, and in-depth knowledge of ASI, University, and CSU policies with regard to access to confidential records and sensitive information.
  • Co-lead the Student Manager Development Team in all programmatic aspects of student manager training and ongoing support.


Diversity, Equity, and Inclusion

  • Provide direction and consultation for services and policies to ensure inclusive practices across ASI.
  • Review current practices and policies, assessing and analyzing the extent to which they support or hinder ASI commitment to DEI.
  • Serve as Advisor of the ASI Diversity and Inclusion Committee.
  • Serve as Chair of the ASI Diversity, Equity, and Inclusion Advisory Group.
  • Oversee the design, development, and delivery of ASI’s Diversity, Equity, and Inclusion Training Program.
  • Maintain knowledge of diversity-related matters, legislation, and best practices in higher education.
  • Through cross-functional leadership, operationalize ASI’s Inclusive Excellence Action Plan into project plans with key activities, milestones, achievable timelines, accountabilities, and metrics.


Public Relations, Communications, and Marketing

  • Establish the vision and monitor progress for public relations, marketing, and communications programs.
  • Oversee implementation of corporate-wide branding initiatives.
  • Ensure communication strategy is consistent and reflects the organization’s strategic vision.
  • Foster and promote collaborations with university and community partners.
  • Oversee ASI’s presence in all platforms (social media, print, web, media, etc.)
  • Ensure standards and processes are documented, communicated, followed, and evaluated on an ongoing basis.
  • Assist in developing the annual corporate communications operating plan budget and oversee day-to-day department activities.
  • Responsible for large campaigns involving team effort.
  • Comply with university requirements for public relations, media relations, and Cal Poly branding.


University Union Programs and Services Responsibilities

  • Direct and lead a comprehensive University Union Programs and Services department ensuring compliance with safety and risk management, liability policies and procedures, and following generally accepted event planning principles.
  • Develop, prepare, and monitor the operational budget for specific program areas.
  • Respond directly to participant/customer concerns and problems.
  • Promote awareness of University Union Programs and Services policies and information for the campus community by working collaboratively with ASI Public Relations, Marketing and Communications, to ensure timely and accurate marketing plans, departmental publications, web pages, and social media presence.
  • In partnership with the Director – Facilities Management, develop and coordinate long range University Union facility needs, including maintenance and repair of student serving spaces and equipment. 
  • Oversee the supervision and management of student staff training, development, and recognition for University Union Programs and Services.
  • Develop and execute assessment of programs and/or services for areas of responsibility including, but not limited to, setting and implementing goals, evaluating outcomes and ongoing enhancement.
  • Prepare all necessary documentation for quarterly and annual reports.
  • Ensure continuous evaluation, benchmarking, and comprehensive assessment of department services, programs, facilities, personnel, safety, and risk management.
  • Develop, analyze, and implement policies and procedures for the University Union programs and services.


Club Services

  • Serve as liaison to the Leadership and Service department regarding the administrative support that the ASI Club Services Program provides to Cal Poly Clubs Recognized Student Organizations.
  • Ensure that ASI Club Services meets all applicable policies and adheres to the established Memorandum of Understanding between ASI and the University.
  • Oversee the efficient execution of all technical and quality customer service aspects of the Club Services Program.
  • Direct the planning, coordination, and assessment of a comprehensive front line services program and staff.


ASI Events

  • Establish long term vision and monitor progress towards goals for ASI Events.
  • Oversee the management, production, marketing, promotion, and evaluation of ASI Events.
  • Provide the initial risk assessment for ASI Events.
  • Support the collaborative efforts of ASI Events with on and off campus entities.


Craft Center

  • Establish long term vision and monitor progress towards goals for the Craft Center.
  • Oversee the management, production, marketing, promotion, and evaluation of the Craft Center.
  • Provide the initial risk assessment for the Craft Center.
  • Support the collaborative efforts of the Craft Center with other campus and local entities.


Diversity and Inclusion

  • Identify and implement practices intended to eliminate racial, gender, or any other form of bias in processes, policies, and procedures.
  • Develop, implement, and monitor programs that promote diversity and inclusion within the organization.
  • Develop training and initiatives to create and foster an open and inclusive environment.
  • Regularly communicate internal and external diversity and inclusion initiatives, events, and progress.
  • Identify, build, and sustain community partnerships to support corporate diversity and inclusion projects/plans/initiatives and business strategies.



  • Develop and execute assessment of programs and/or services for areas of responsibility including, but not limited to, setting and implementing goals, evaluating outcomes, and ongoing enhancement.
  • Participate in the overall ASI assessment planning and goal setting.


Other Duties and Responsibilities

  • Represent ASI on committees as appropriate.
  • Attend and participate in meetings as necessary.
  • Ensure continuous professional development.
  • This position is part of a team of ASI essential personnel required to report to their designated work location on campus as soon as practicable during an emergency or when the University has suspended operations.
  • The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in ASI policy as a condition of their employment.
  • Other duties as assigned.


Background Check

This position is subject to a background check (including criminal records) as well as National Address Locater (Social Security Number [SSN] Trace), 7-year County Criminal Search in each county and/or state the applicant lived in based on the SSN Trace, National Criminal Database Search, Name Search, Employment Verification (All employers in past 7 years) and Education Verification (Highest Degree). Credit Reports, Motor Vehicle Record Check and Professional License Verification may also be required based upon the essential functions of the position.


Salary Schedule

  • Starting Salary:  $115,386.66 (Pay Range: $115,386.66 - $184,618.66)
  • Premium Overtime:  No
  • Shift Differential:  No
  • Exempt



  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long Term Disability Insurance
  • Public Employees’ Retirement System (CalPERS)
  • Social Security (FICA)
  • Paid State Holidays
  • Vacation Time
  • Sick Leave
  • Personal Holiday
  • Birthday Holiday
  • Workers’ Compensation Insurance
  • Unemployment Insurance

Date of Last Equity Review 01/01/2022

The Associated Students, Inc. is an Equal Opportunity Employer.

Date revised: 12/5/2022

Number of Openings 1  
Location University Union  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Position Requirements  
Req Number REG-22-00014  
Shift Details None Specified 

Requires 1-2 hours per day None Specified 

Requires 3-4 hours per day None Specified 

Requires 5-6 hours per day None Specified 

Requires 7+ hours per day None Specified 

This position is currently accepting applications.

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