Share Email Opening Title Recreation Service Representative - Full Time  About the Organization The Village Center Community Development District (District) is the unit of local government that provides staffing services to the 17 Special Districts operating within The Villages® Community. We contribute our successes, in large part, to the members of our team who work together towards our mission of providing and preserving the lifestyle of 'Florida's Friendliest Hometown', and who exemplify the core values on which we are founded - hard work…hospitality…stewardship…creativity & innovation - on a daily basis. All full-time and some part-time positions are Charter School eligible, Tier 2. For more information about a specific department within the District, please visit www.DistrictGov.org.   EOE Statement The Village Center Community Development District is an equal opportunity employer. If you feel you have been treated unfairly, or discriminated against because of race, religion, color, national origin, sex, age, veteran's status, marital status, disability or genetic information, please contact a District Human Resources Representative.   Category Recreation   Rate of Pay $15.30 per hour   Description Do you thrive in an environment that is geared towards outstanding hospitality?  Do you have a passion for being innovative and creative?  Is hard work on your top list of ideals?  Are you a steward of your working environment?  Then read on… The Villages Community Development Districts (The District) tops the list of community development districts that continues to grow in one of the most scenic locations in Florida, The Villages.  Our collective commitment to hospitality, innovation & creativity, hard work and stewardship help employees thrive and excel in many fields within The District.  An immediate full-time opportunity exists for an individual with commitment, a “passion” for excellence and “drive” for accuracy to join our Recreation & Parks team. This position requires a solid background of advanced customer service skills, used daily.  The incumbent will enjoy a challenging atmosphere and being part of a productive team that supports The Villages community. The District is looking for an individual with a desire to utilize their cutting-edge customer service skills.  The District provides a supportive and engaging workplace that is committed to developing great talent, coupled with competitive compensation and benefits.  Do not pass up this opportunity to be a part of a positive, expanding organization. Competitive Benefits as a full-time employee of the District include: Medical Insurance (fully paid for employee single coverage) Voluntary health benefits including Dental and Vision Insurance 401(a) Retirement Plan, with contributions funded by the District 457(b) Retirement Plan, permitting employee pre-tax deferrals Flexible Spending programs for both Medical and Dependent Care Employee Assistance Program Paid Time Off Tuition Reimbursement Public Service Loan Forgiveness Eligible Tier 2 qualifying organization for The Villages Charter School   JOB SUMMARY: Performs under the general direction of the Recreation Facilities Manager, the incumbent assists recreation personnel in the area of resident and guest relations by answering phones and interacting with walk-in customers. Other duties and accountabilities include, but are not limited to; issuing guest passes, executive trail fees, registering guests in lifestyle events, acting as a contact person to set up new resident lifestyle volunteers, interacting with existing resident lifestyle volunteers on contract renewals and room reservations, educating and informing residents/guests on recreation operation and use of facilities. Position requires optimal customer service skills, both verbal and nonverbal, which include dealing with problems and/or complaints in a courteous and professional manner at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES: Administrative Guest ID’s /MaxGalaxy / Resident ID and Gate Cards Issues guest IDs, using AS400 including walk in requests and online internet requests. Research resident guest information for authenticity before issuing guest passes Inputting resident information and creating user accounts in MaxGalaxy Re-issue resident gate and/or ID card in ID Flow and AS400 software programs Resident Lifestyle Club/Activities Demonstrates knowledge all recreation centers clubs, leagues and recreational activities, and be present and accessible to ensure optimal customer service. Registers residents and guests in MaxGalaxy for lifestyle events/socials. Provides assistance, direction and information to existing and new resident lifestyle volunteers. Set up new permits for resident lifestyle volunteer groups in Safari renewing and maintaining permits each year, updating contact information, and include inventory of their requirements for the event. Creates and updates weekly Recreation News inserts for newspaper, meeting printing deadlines. Incident Reporting Follows District incident reporting protocols for all incidents related to self, residents and/or guests, including but not limited to health, safety, lost items and/or facility conditions by reporting same immediately to the Recreation Facilities Manager at the time of such incident, or no later than the end of an assigned shift. Finance Follows cash handling procedures for collecting monies. Daily opening of safe and completion of Change Fund Verification Form Print daily closeout reports from various systems and reconcile them with funds collected Complete closeout checklist Taking all payment methods for Trail Fees, The Enrichment Academy, Socials, Outdoor Excursions and other recreation events in MaxGalaxy System Record Trail Fees in AS400/ISeries computer software Assist internal and external auditors on cash counts Recordkeeping Maintains recordkeeping, either manually or via computer, as directed and within designated timeframes. Recordkeeping may include, but is not limited to, entering attendance data in Event Set-up Reports, non compliance data, Guest ID stats or other duties as assigned. General Receives incoming calls, secure identity of caller when required, and complete connection. Answer telephone calls by identifying self and facility, and provide to caller accurate information. When forwarding calls to staff, request name and nature of the call. Acknowledges and welcomes all visitors in a positive and cheerful manner upon entry to facility or initial interaction at facility site, and provide accurate information about departmental and center activities. Weekends scheduling will be required at other recreation facilities to issue guest passes, answer phones and lifestyle events sign ups. Resides primarily at one location, the ability to travel to other Recreation locations at Department’s request due to business needs is also required. Abides by department dress code at all times, wearing proper attire to perform all job duties. Keeps current with District and Department policies and changes/updates to ensure the ability to abide by and enforce same as it relates to daily duties and responsibilities. Performs other special assignments and tasks required as assigned by, Director of Recreation, Assistant Director of Recreation, Recreation Manager, RFM, RAM and Recreation Supervisor. Performs other duties as assigned.   Position Requirements MINIMUM QUALIFICATIONS: High School Diploma or three to six months related experience/and or training, or equivalent combination of education and experience. Must be proficient in Microsoft Word, Excel (formulas), and Outlook. Be at work and ready to start promptly at the scheduled shift beginning, and complete assigned shifts as an active team member. Excellent written and verbal communication skills, as well as a professional appearance and demeanor. Strong work ethic and commitment to providing optimal customer service. Well organized and able to successfully multi-task in a fast paced environment to meet multiple demanding deadlines. Ability to work on weekends and willingness to work and/or substitute at other locations. All candidates must successfully pass background and drug screening. Proof of Florida residency.   CERTIFICATES, LICENSES, REGISTRATIONS: Valid and current Florida Driver’s License. CPR/AED training. FEMA 100, 200, 300, 700 series within 6 months of hire. EQUIPMENT Position regularly requires the use of Recreation equipment including but not limited to: scanners. Office equipment, including but not limited to telephones, personal computers, credit card machines and productivity software. District vehicle (truck, car or golf cart). PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is Regularly required to stand, walk, push/pull, use hands/fingers, reach forward and overhead, kneel, stoop, twist, squat, sit, balance. Occasionally required to climb stairs, crawl.   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Open Date 12/6/2022   Close Date 1/2/2023   Location Recreation   Req Number REC-22-00052   This position is currently not accepting applications. To search for an open position, please go to http://VillagesCenterCommunityDevelopment.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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