Share Email Opening Title Move Coordinator  Description Hilldrup has an immediate need for exceptional, service and results-oriented moving industry professional who possess exceptional written and verbal communications skills and who has a strong desire to ensure that each Hilldrup customer has the best moving experience ever. The ideal candidate is driven to exceed customer’s expectations and take pride in effectively preparing customers for residential moves and for effectively problem-solving all unforeseen circumstances. The selected incumbent will thrive in a face-paced work environment and be committed to minimizing customer concerns/stress as customers embark on what is commonly known as one of the most stress-filled events in an individual’s life. Finally, the incumbent will serve Hilldrup customers while consistently demonstrating Hilldrup’s cultural values and our desire to be the best moving services company, period. Specific Duties & Responsibilities Coordinates cabinet deliveries (200-250 per month) in a cost-effective manner and within prescribed organizational guidelines including: Making initial contact with each customer to introduce Hilldrup’s Cabinet Delivery Program and delivery process; Tracking and reviewing customer delivery information from Cabinet Company; Confirming delivery appointments as initially scheduled along with a 24-hour pre-call; Assisting with quality and claims related concerns/issues. Provides regular, consistent and effective communication to customers regarding all aspects of the customer’s cabinet delivery; Partners with move operations team, and sales executives to ensure all facets are effectively and efficiently managed; Accurately inputs and updates all customer move-related information/data in various portals; Provides regular feedback regarding process enhancement/improvement opportunities; Effectively communicates and partners external move partners and organizational leaders on overarching move initiatives.   Position Requirements High school diploma or equivalent; undergraduate degree preferred; 1 - 2 years of previous customer service experience; Exceptional customer service orientation; Excellent critical thinking and problem-solving skills; Ability to effectively develop and maintain strong working relationships with internal stakeholders/partners and customers; Ability to multi-task and to effectively manage changing priorities; Ability to work autonomously and as a member of a team; Excellent organizational abilities and strong attention to detail; Exceptional written and verbal communication skills; Adept with use of technology; Commitment to highest ethical practices. Incumbents will be expected to adhere to and deliver services to internal and external clients in the context of Hilldrup’s organizational competencies/values: Empowered Accountability Uncompromised Integrity Unwavering Commitment Fearless Communication Infectious Positivity Purposeful Agility   Full-Time/Part-Time Full-Time   Position Move Coordinator   Exempt/Non-Exempt Non-Exempt   Location Raleigh, NC   EOE Statement Hilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.   This position is currently not accepting applications. To search for an open position, please go to http://HilldrupMovingandStorage.appone.com

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