Email Opening Title Connected Car Engineer  Category Technical Services   Number of Openings 2   Location Irvine   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Exempt   Description JOB SUMMARY: The Connected Car Engineer will manage the implementation of connected car features, suggests and forms in-vehicle technology strategy and create a roadmap for implementation. This role will have a major impact on vehicle technology and our future competitiveness. They will serve as SME for connectivity and will assist call center agents with FAQs, promote understanding of remote diagnostics capability to our digital technicians and will collaborate on creation of training material and documentation. RESPONSIBILITIES & KEY ACTIVITIES: Develops in-vehicle technology strategy and services such as multimedia, displays, human-machine interfaces, connectivity and innovative services that leverage vehicle's connectivity and cloud-based backend Creates mid- and long-range plans, and executes near-term application plans based on hardware, applications and services that are currently outlined Serve as voice of the customer when connected car features are not meeting customer expectations Serve as Subject Matter Expert for new in-vehicle technology launches and rollouts in primary focus areas Develops feature launch and rollout plans and works with other VinFast groups, R&D and suppliers to implement them Act as Subject Matter Expert to digital technicians in the field as VinFast launches class leading digital technician-based customer support Provide expert level debugging and training to digital technicians to ensure a high standard of customer service Assists in preparation of technical service bulletins (TSBs) and training materials related to connected car features Coordinates and executes go and see activities (when needed) at ports of entry, S3 locations and regional headquarters Executes quality gate signoff and ensure timely resolution of audit raised issues Solid reporting skills and ability to stay on top/follow up on open issues to closure Conducts and collaborates with training personnel in creation and maintenance of education materials (for example: owner's manuals, in-vehicle brochures, and feature and function guides) Continuously benchmarks our competition (OEM & tech companies), creates and communicates clear action plans within US organization and technical teams in Australia and Vietnam TECHNICAL AND NPI SUPPORT:? Participate in E2E JIT and Quality Testing/Validation Events to ensure timely resolution of issues assigned to their modules Serves as a backup (tier 2 or 3) support on escalated customer issues and addresses them quickly before they become big Conducts or participates in Early Warning Meetings during the product launch phase Conducts or participates in NPI events and product improvement programs REPORT GENERATION AND?COLLABORATION:? Maintains and publishes weekly status report with predetermined KPIs? If necessary, runs or participates in weekly meetings with other stakeholders to report out on assigned open issues   Position Requirements Bachelor’s Degree in Engineering or similar field preferred 7+ years in chip manufacturing, connected car or cellular network industries Strong technical writing capabilities and oral communication skills Working knowledge of PC and software (minimum: MS office intermediate level, in particular Power point and Excel) Tech savvy and willing to apply latest technology, apps and connected car features Appropriate interpersonal styles and communication methods to work effectively with internal and external partners Solid team player and good communicator with desire to exceed given KPIs High attention to detail with experience in a startup or fast paced environment is a plus Strong believer in EVs with desire to exceed customer service expectations Ability to travel for business?25%?of the time?including international trips   Open Date 12/1/2022   Req Number TEC-22-00011   About the Organization Welcome to the Future of Mobility. VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam. VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year. Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO. We welcome you to join the charge.   Starting at     EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.   This position is currently not accepting applications. To search for an open position, please go to http://VinFastDealerSanFrancisco1LLC.appone.com

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