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Title

Office Manager 

Category Office Manager  
Description

State-of-the-art dental practice is growing! Southern Smiles Columbia is looking for a Full-Time Office Manager.

The Office Manager is responsible for the results of the day to day operations of the Dental Practice, creating a positive experience for the patients and staff. The Office Manager provides and implements direction of job responsibilities, and daily assessment of key business indicators. The ideal candidate for this position is an individual who is task oriented, organized and is a “roll-up- your sleeves”, hands on leader of the practice. 

Primary Job Responsibilities:

CUSTOMER SERVICE

  • Ensuring all patient communication is answered and replied to a timely manner
  • Creating a superb patient experience in the office
  • Answering and resolving account balance and insurance issues
  • Delicately handle all patient behavior issues and complaints

 

PAYROLL AND SCHEDULING

  • Requiring all staff members record hours worked in a timely and accurate manner
  • Respond to all time off and missed punch requests
  • Schedule appropriate staffing to handle the patient needs
  • Submit payroll on time to the payroll company

 

FINANCIAL & INSURANCE CLAIMS

  • Evaluate and report daily on the office financial standing
  • Ensure office collections remain at more than 98%
  • Present accurate estimates to patients before treatment is performed using hand estimation of insurance limitations and clauses
  • Use solid financial arrangement techniques to help patients overcome barriers to affording treatment

 

HUMAN RESOURCES

  • Interviewing and making evidence-based recommendations to the practice owners
  • Maintaining a cohesive, efficient and productive dental team
  • Be the liaison between associate doctors and the practice owners
  • Train and mentor staff to grow with the company
  •  Inform the owners of any upcoming corrective action with the team and properly document all performance discussions with team members

 

REGULATORY

  • Schedule mandated OSHA and HIPAA training
  • Ensure the OSHA and related manuals are kept up to date with staffing and office changes
  • Follow up with team members to comply with all documentation of OSHA required practices is up to date
  • Maintain documentation of all license and certificates for clinical staff members

 

Qualifications:

  • 2-3 years dental office experience preferred
  • Bachelor’s degree preferred
  • Outstanding professionalism, high moral standards, and a self-motivated work ethic
  • Strong communication and interpersonal skills to build trusting relationships with your co-workers and patients
  • Driven personality to want to strive to be the best in your profession and provide the best care for our patients.

 

Compensation & Benefits:

  • Guaranteed Hourly Rate
  • Paid Vacation & Paid Holidays
  • 401k Program: with matching contributions
  • Benefits: Competitive health, dental, and vision plan
  • Life Insurance and Disability Insurance

 

Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. Guardian Dentistry will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship

 
Travel Requirements  
Position Office Manager  
Exempt/Non-Exempt Non-Exempt  
Req Number OFF-22-00062  
Open Date 11/30/2022  
Location Southern Smiles Dental Studio  
School None Specified 


This position is currently not accepting applications.

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