Share Email Opening Title IT Service Resolution analyst  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   About the Organization Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. • Industry expertise since 1971 • 730,000+ clients in the U.S. and Northern Europe • Pays 1 in 12 U.S. private sector employees • Largest HR company for small to medium-sized businesses • Product development company having products for payroll, benefits, and HR.   Description Provides IT service desk support to Paychex personnel and clients with IT related issues or inquiries and provides quality service, effective call & incident management, and efficient restoration of service to meet service levels. Receives, click to chat and self-service tickets from internal Receives, click to chat and self-service tickets from internal employees and is the first-line end user single point of contact to resolve technical related issues. Follows documented request and incident management policies and procedures for effective request/issue recording and tracking. 1+ Service Desk & Basic IT/PC Support/Service Desk Trouble Shooting Knowledge IT/PC Support/Service Desk Trouble Shooting Knowledge/Application Support. Good Communication skills Workdays/ Shift timings:5 Days/ 4:30 – 6:30 IST rotating shift.       Category PD&IT   Position Requirements IT/PC Support/Service Desk Trouble Shooting Knowledge       Soft skills: Customer Service Experience Good Communication skills   Open Date 11/29/2022   Close Date   Full-Time/Part-Time Full-Time   Created By Sowbiya S   Hiring Manager(s) Deepankar Das   Req Open Date None Specified  Req Open Date None Specified  This position is currently not accepting applications. To search for an open position, please go to http://PaychexITSolutionsIndia.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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