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Title

Office Manager 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
About the Organization ProMedica is a mission-based, not-for-profit health and well-being organization headquartered in Toledo, Ohio. It serves communities in 28 states. The organization offers acute and ambulatory care, an insurance company with a dental plan, and post-acute and academic business lines. The organization has more than 45,000 employees, 11 hospitals, 2,100+ physicians and advanced practice providers with privileges, 1,000+ healthcare providers employed by ProMedica Physicians, a health plan, and senior care services.

ProMedica`s senior care division operates 330+ assisted living facilities, skilled nursing centers, memory care communities and hospice, palliative and home health care agencies. Services are provided in 26 states and the majority now operate under the ProMedica brand and Arden Courts. Over the next few months, the rest of our entities under the Heartland and ManorCare names will rebrand to ProMedica.

Driven by its Mission to improve your health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address and lead in social determinants of health, champion healthy aging and cultivate innovative solutions. For more information about ProMedica senior care services, please visit www.promedicaseniorcare.org.  
Specific Job Detail

Job Summary

Responsible to the Director of Professional Services/Administrator for management of Team Coordinator(s) in all product lines to insure compliance with Corporate policies and procedures and all applicable state and federal laws.

General Responsibilities

  • Maintain a professional and quality image at all times.
  • Answer phone appropriately and professionally.
  • Responsible for taking and giving messages as necessary.
  • Greet and direct visitors appropriately.
  • Insures mail is distributed accordingly on daily basis.
  • Maintain On-Call information, as necessary.
  • Responsible for billing, payroll, A/P and A/R functions, for all product lines.
  • Formulate Office supplies for Administrator's approval monthly and effectively maintain such supplies.
  • Working knowledge of clerical responsibilities for all product lines.
  • Working knowledge of computer systems and ability to assure generation of managerial reports as appropriate.
  • Working knowledge of state and federal regulations regarding billing, aged-accounts, and denials of payments.
  • Maintain monthly pharmacy log. ? Maintain physician license verification book.
  • Prepares reports for the Administrator and/or Director of Professional Services as needed.
  • Participates in agency quality improvement activities.
  • Responsible for oversight of set up of new patient charts.
  • File paperwork accurately in patients' files.
  • Mail or fax physician orders for physicians' signatures.
  • Track physician's orders for return per state requirements and follow up with duplicate as needed.
  • Process discharged patients and break down patient's record to close patient's file.
  • File completed discharge file to appropriate area.
  • Process time cards for productivity and complete paperwork.
  • Process timely response to request for medical information and/or personnel file information in accordance to Heartland policy and procedure.
  • Ensure growth and profitability of the company through the responsible use of company resources and educating the community to our service.
  • Supervision of clerical staff in all product lines, including oversight of productivity and accuracy, systems needs and staffing requirements.
  • Supervise office staff in all product lines; delegate/assign work duties as appropriate.
  • Responsible for interviewing, selection, orientation & training of Team Coordinators.
  • Evaluate, counsel and implement appropriate disciplinary action, as necessary.
  • Applies the policies and procedures of the agency and the rules and regulations of state and federal regulatory agencies and other certified agencies in providing care.
  • Willingly accepts direction from the Director of Professional Services/Administrator/Assistant Administrator.
  • Responsible for maintenance of accurate and up-to-date employee files - record all required information in personnel files per company policies.
  • Maintain current applicant and termination information, including data needed for Affirmative Action reporting.
  • Assist with orientation of new employees as requested by the Patient Care Coordinator (i.e., making ID tags, complete I-9's, etc.).
  • Processes references of applicants and conduct phone references as necessary and prepares new hire packets.
  • Maintain ongoing communication with co-workers and participates in staff meetings.
  • Adheres to established personnel policies.
  • Accepts other assignments deemed appropriate

Education

  • High School Diploma. Some college preferred.

Qualifications

  • Ability to develop and maintain a good rapport with office staff.
  • Excellent communication skills both verbal and written.

Experience

  • At least one year experience in office management preferred.

Schedule

  • 8am-5pm
 

Sign-on Bonus None Specified 

Description

ProMedica Senior Care, formerly HCR ManorCare, provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy.

As the Office Manager, you will direct the overall Business Office activities in accordance with federal, state, and local regulations to ensure the continued integrity of administrative procedures. Key duties include recruiting, maintaining patient records, and personnel and financial files; and assisting in the implementation and improvement of financial controls.

In return for your expertise, you'll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare.

 
Educational Requirements High School Diploma. Some college preferred.  
Position Requirements

Additionally, our candidate will possess the ability to develop and maintain a good rapport with the office staff. Excellent verbal/written communication skills. At least one year of experience in office management preferred.

 
Location 4703 - ProMedica Hospice Care - Erie, PA - Serving Northwest Pennsylvania  

This position is currently not accepting applications.

To search for an open position, please go to http://hcrNews.appone.com



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