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Title

Tier II Support Technician 

Description

Ensure availability and reliability of operating systems, applications and hardware for the students and staff of Tulsa Tech by diagnosing computer software, hardware, network and physical networks; repairing or replacing components as is appropriate.

  1. Provide support of the operating system, productivity suite, and various applications; research software problems and install new components as required.
  2. Research, troubleshoot and resolve onsite or remotely, hardware and software problems involving monitors, CPUs, input devices; including installation of new computers.
  3. Provide Level One network support by installing, maintaining, and troubleshooting network printers; deploying network applications to desktop computers, and troubleshooting the use of other network resources, such as internet and network issues on client computers.
  4. Provide Level One telephony support by troubleshooting IP based phones, basic user inquiries and customer concerns.
  5. Provide Audio/Video (A/V) support by installing, maintaining, and troubleshooting all aspects of A/V components and equipment.
  6. Answer the user’s helpdesk phone, voicemail and e-mail; investigating issues and problems, providing resolution and assistance for users; constantly striving to improve customer service
  7. Oversee installation projects for computers and printers; including the yearly replacement cycle of computers.
  8. Research new technology applications and recommend improvements for issues that affect the District’s network and systems.
  9. Provide onsite resolution for minor repair problems with printers, printer components, cables, and printer software.
  10. Provide basic end-user training for various productivity suite and District standard applications.
  11. Perform application delivery via the District’s networked software deployment system (SMS).
  12. Manage projects assigned; both internal to department and external involving TTC infrastructure; provide project updates, and reports to stakeholders.
  13. Perform tasks and duties relevant to any of various roles or responsibilities assigned by supervision and determined by management to be appropriate for this position; comply with all policy, procedure, regulation and other communicated requirements as may be in effect for the workgroup or worksite
 
Position Requirements
  • This position requires a minimum of two years related experience with substantial knowledge of information technology, networks, and operating systems.
  • Bilingual is a plus.
 
Full-Time/Part-Time Full-Time  
Shift Days  
Education Bachelors Degree in MIS, CIS or, High School diploma and equivalent work experience  
Salary Schedule Information Technology  
Hiring Range $41,611 to $46,560 annually dependent on experience and education, plus additional $7,200 annual compensation for salary-in-lieu of dependent benefit coverage.  
Benefits Employee Health, Dental, Vision, Life, Disability, Sick Leave, Personal Leave, Vacation, Pension Plan, 457 Savings Plan and approximately 23 paid holidays  
Closing Date For maximum consideration, receipt of application material is January 3rd. However, the position will remain open until filled.  
NOTE AN EQUAL OPPORTUNITY EMPLOYER  
Req Number SUP-22-00036  
Location Client Service Center - NW Corner of Memorial Blvd and BA Expressway, Tulsa OK  
About the Organization Tulsa Tech is the oldest and largest career & technical training center in OK. We are an independent public school district, with multiple campuses in the Tulsa County area. Our school serves secondary students from public school districts throughout Tulsa County, as well as private, parochial and home-schooled students. A significant adult enrollment is also served throughout the year in both full and part-time training programs. We also provide custom training programs for business and industry in NE Oklahoma. We employ school administrators, instructors, and support personnel to accomplish our vision and mission of developing a world-class workforce and preparing people for success in the workplace.

STATEMENT



TULSA TECH'S ANNUAL SECURITY REPORT INCLUDES STATISTICS FOR THE PREVIOUS THREE YEARS CONCERNING REPORTED CRIMES THAT OCCURRED ON CAMPUS; IN CERTAIN OFF-CAMPUS BUILDINGS OR PROPERTY OWNED OR CONTROLLED BY TULSA TECH; AND ON PUBLIC PROPERTY WITHIN, OR IMMEDIATELY ADJACENT TO AND ACCESSIBLE FROM, THE CAMPUS. THE REPORT ALSO INCLUDES INSTITUTIONAL POLICIES CONCERNING CAMPUS SECURITY, SUCH AS POLICIES CONCERNING ALCOHOL AND DRUG USE, CRIME PREVENTION, THE REPORTING OF CRIMES, SEXUAL ASSAULT, AND OTHER MATTERS. ANYONE CAN OBTAIN A PAPER COPY OF THIS REPORT BY CONTACTING THE TULSA TECH ENVIRONMENTAL, HEALTH AND SAFETY OFFICE (918.828.5181) OR SECURITY OFFICE (918.828.1092).













 
EOE Statement Tulsa Tech is an Equal Opportunity Employer

"No person shall on the grounds of race, color, sex, pregnancy, gender, gender expression or identity, national origin, religion, disability, veteran status, sexual orientation, age or genetic information be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any education program, activity or in recruitment, consideration, selection or employment whether full-time or part-time.

The following person(s) has been designated to handle inquiries regarding non-discrimination policies: Title IX Coordinator, Pam Winterscheidt, pam.winterscheidt@tulsatech.edu, and 504 Coordinator, Michelle Metcalf, michelle.metcalf@tulsatech.edu, 3638 S. Memorial Dr, Tulsa OK, 74145, 918-828-5000.  

This position is currently accepting applications.

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