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Title

Child Support Case Manager I (Bilingual Preferred) (Glenwood Springs) 

Category Human Services  
Description

This position may be avaliable in Rifle or Glenwood Springs.

Hiring pay range:

$18.86 - $23.57

Full pay range:

$18.86 - $28.29

 

General Purpose:

Establish paternity, foster care, medical and child support orders. Enforce and modify existing child support orders.

 

Child Support Case Manager:

Essential Functions:

These duties are a representative sample; position assignments and detailed work instructions may vary. Positions may work in one or more functional areas.

 

General Case Management:

  • Provide customer service through phone, email or in person for proper case management and compliance including education on court processes, initial interviews, and application review to obtain sensitive information. Utilizes time management skills to perform work on assigned caseloads, including customer communications, monthly reports, incoming and outgoing mail, and update the information in all necessary systems. Schedule genetic testing conduct DNA swabs and maintain the chain of evidence. Work multiple reports timely to ensure effective case management. Conducts locate functions to determine non-custodial parent’s address, employment and assets. This can include but if not limited to contact with employers, relatives, public and private agencies. Analyzes, evaluates, and utilizes information from different data bases for information, locate and skip tracing (COVIS, DMV, DLE, courts etc.).

Case Initiation:

  • Reviews new cases for completeness and verifies case information by contacting clients, courts, employers, other states, references, ect. Initiates applications into the ACSES computer system. Monitor irregularities that may affect TANF or CCAP eligibility. Refer for fraud as necessary.

Enforcement:

  • Determine appropriate enforcement action to enforce child support, medical support, spousal support and costs using remedies including but not limited to: income withholding, National Medical Support Notices, driver’s license and recreational license suspension, passport suspension, UIFSA actions, and credit reporting. Prepare and negotiate agreements. File legal paperwork including but not limited to: entry of appearances, non-disclosure of information, probate, property liens, entry of judgment, revival of judgment, satisfaction of judgment, registration of foreign orders, notice of withdrawals, alternate payment stipulations, reconciliations, lump sum payments on arrears, establishing and/or modifying arrears payments with the court as appropriate. Prepare for and conduct administrative reviews.

Financial

  • Reviews the ledger, prepare arrears calculations, and verify information to ensure accuracy including state and county policies on the collection and enforcement of interest. Reconciles discrepancies. Handles over the counter payments, and ensures payments processed accurately. Reviews documentation and prepares the necessary affidavit/notice to parties to determine the correct arrears balance. Initiate and maintain the accuracy of the court order information and ledger for current support, arrears, cost, and judgments. Research and compile documents/proof, request payment from finance, send forms and documents to state office for erroneous tax intercepts. Responsible for determining the disposition of the disbursement on hold payments. Submit problems logs to the state.

Customer Service:

  • Provides customer service to parties, their attorneys and employers by answering case related questions, explaining the enforcement remedies, describing the legal responsibilities of the parties and giving case updates. Contact the parties to request additional information and remind when payments are delinquent.
  • Performs other duties of a similar or related level as necessary or assigned including coverage for vacancies in front desk and Economic Security.
  • Establishes and maintains working relationships with community partners, organizations and resources as a representative of the division.
  • Keep calm in high stress situations and use critical thinking skills to problem solve issues.

Legal

  • Use state, federal, international codes and case law to determine appropriate steps to perform various legal tasks including complex tasks to establish paternity, support, costs and health insurance, abatement of orders, change of venue, add a payee action, post order change of physical care, contempt of court, addition of subsequent children and UIFSA actions.
  • Determine appropriateness of judicial and administrative actions and prepare legal forms accurately for the correct legal action to establish paternity, child support and/or modify child support orders. Determine all potential alleged, presumed and legal- parents for next appropriate action. File the Report of Paternity Determination when action is complete.
  • Prepares Administrative Process Action paperwork and conducts APA negotiation conference to determine child support on new and modified orders attempt to obtain stipulations. If a stipulation is not reached files the appropriate paperwork for the next APA step.
  • Accesses, researches and analyzes financial information and allowable credits and deductions to calculate child support according to the Colorado child support guidelines.
  • Attends court hearings and assists County Attorney to meet court deadlines by preparing exhibits, testifying and other tasks as necessary including courtesy appearances in court for other counties. Maintain the CSSU court docket.
  • Monitor ongoing court actions to determine CSSU’s involvement and intervene as needed.
  • Attend the state’s child support guidelines and APA training and pass Administrative Process Action Exam. Must take and pass the Administrative Process Action Re-Certification Exam every three years.

 

Performs other duties as assigned.

 
Position Requirements

Minimum Requirements:

Minimum Education: High School Diploma or equivalent

Minimum Experience: One (1) year of experience providing legal or collections support, or in a Human Services setting with varied and dynamic customer interactions.

Licenses/Certifications: Valid driver's license is required for all levels.

 

Note: Any combination of experience and education that would likely provide the required abilities, knowledge and skills as determined by Garfield County may be substituted for the requirements above. For example, additional appropriate education may be substituted for the minimum experience required.

Preferred Candidate: The preferred candidate for each level will demonstrate the core competencies listed below through the application of previous child support functions, or through education such as a bachelor’s degree, or advanced education, which demonstrates decision making, reasoning, writing, and communications skills required to perform the job duties described.

 

Job Qualifications:

Knowledge of:

  1. Relevant federal, state and local laws, rules, regulations, codes and/or statutes.
  2. Modern office processes and procedures.
  3. Keyboarding, data entry and word processing skills.
  4. Proper grammar, spelling and punctuation skills.
  5. Basic arithmetic functions (add, subtract, multiply and divide).
  6. Basic software applications.

Ability to:

  1. Speak, read and write in the appropriate language (English or Spanish).
  2. Communicate effectively verbally and in writing.
  3. Proofread documents for accuracy.
  4. Diffuse adversarial situations.
  5. Understand and follow written and verbal directions.
  6. Prioritize and organize tasks.
  7. Maintain appointment/job task calendars.
  8. Work with a diverse population.
  9. Gather information from various sources.
  10. Make sound decisions.
  11. Use resources available to determine next proper step in case processing.
  12. Continuously adapt to changes in technology.
  13. Establish effective working relationships with coworkers and supervisors, other departments/offices and other agencies.
  14. Understand and practice safety procedures and precautions.
  15. Understand and maintain a high level of professionalism and confidentiality.

 

Internal & External Contacts:

Internal Contacts:

Frequently interacts with other Department staff.

 

External Contacts:

Frequently interacts with the custodial and non-custodial parents, employers, attorneys, the courts, other agencies and states.

 

Physical Activities and Work Environment:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform essential functions.

 

Required Physical Activities:

While performing the essential functions of this job the employee is frequently required to reach, grasp, finger, stand and/or sit for long periods of time, walk, talk and hear; occasionally required to lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and ability to adjust focus.

 

Work Environment:

The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

 

Required Travel:

The employee is occasionally required to travel between County offices and to trainings or meetings within the state.

 

Computers and Office Equipment:

Computer and relevant software applications; 10-key calculator; telephone system; postage machine; facsimile; copier; shredder; scanner.

 

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. Nothing in this job description restricts Garfield County’s ability to assign, reassign or eliminate duties and responsibilities of this job at any time. It does not prescribe or restrict the tasks that may be assigned. This job description describes the County’s current assignment of essential functions. Those functions may change at any time as the needs of the County change or for other reasons deemed appropriate by the County.

 
Full-Time/Part-Time Full-Time  
Location Glenwood Springs, Colorado.  
Benefit Information To view our benefit package please go to https://www.garfield-county.com/human-resources/benefits-brochure/  
Hiring Range Case Manager I: $18.86 - $23.57; Case Manager II: $21.03 - $26.29  
Full Pay Range Case Manager I: $18.86 - $28.29; Case Manager II: $21.03 - $31.55  
Driving Classification Marginal  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Req Number HUM-22-00027  
Open Date 11/21/2022  
About the Organization Garfield County, Colorado consists of rugged alpine vistas and high desert mountains in the Rocky Mountain region, which dwells along the Continental Divide. Garfield County is located in western Colorado, where outdoor recreation opportunities abound, including hunting, fishing, hiking, rafting and kayaking, biking, skiing and snowboarding. It is home to the second largest designated wilderness area in Colorado - the Flattops Wilderness, the world's largest mineral hot springs pool, a popular family ski resort, and Hanging Lake, designated as a National Natural Landmark by the Secretary of the Interior in 2011.  
EOE Statement Garfield County is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://GarfieldCountyColorado.appone.com



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