Share Email Opening Title Returns Administrator  Description Summary: The Returns Administrator serves as a key internal and external customer support function by specializing in the handling and processing of all customer returns for Van Meter, Inc. This position successfully works with our customers, sales functions, purchasing agents, and return coordinators to successfully facilitate the return process from beginning to end. Some of the primary responsibilities for this role are verifying return material condition, part numbers, and quantities once the material has been received in returns and issuing credit to our customers when material has been successfully returned to our suppliers or stock. This role facilitates the returns process and serves return coordinators while exercising good judgment with relative autonomy, and by providing a consistent and reliable level of support in response to dynamic situations and needs. This individual promotes our culture, our 5 P’s and our purpose to be our customer’s competitive advantage. Key Responsibilities & Essential Functions: Process all customer returns Draft return goods authorization documents Verifying return material condition, part numbers, and quantities Prepare documents and material for shipping Track and issue credits to customers and from suppliers Enforce the Werner Electric return policy Communicate with customers, suppliers, account managers and purchasing agents Product put away   Critical Success Factors: Superior problem-solving skills Ability to adapt to changing demands and prioritize tasks accordingly Customer Focused; must be a resource & partner to internal and external customers Efficiency in Microsoft Word, Outlook and Excel Excellent written and oral communication skills Previous customer service experience preferred Ability to multi-task and juggle multiple priorities with strict deadlines Ability to analyze, identify & then follow up to resolve discrepancies Highly organized Ability to effectively interpret and enforce company policies and procedures with both internal and external customers Drives for continuous improvement   Job Requirements/Specifications: High School diploma or GED required College Education preferred Must have demonstrated computer skills Familiarity with Eclipse or other inventory management programs is a plus Self-motivated, confident, and reliable A commitment to continuous improvement and growth Professional demeanor, appearance and communication Product knowledge and/or industry experience highly desirable   Work Environment & Physical Demands: O=Occasional, less than 1 time per week Climbing, Crawling, Works Alone, Extended Day, Vibration, Confined Area, High Places, Work Outdoors, Dusts S=Some, less than 1/3 of the time Cold, Heat, Humid, Noise F=Frequent, from 1/3 to 2/3s of the time Sitting, Standing, Walking, Lifting, Carrying, Pushing, Bending at the Waist, Twisting Upper Body, Balancing, Kneeling, Crouching, Reaching, Working with hands & fingers, Talking, Hearing, Vision Acuity near and far, Color Vision, Works with others, customer contact, shift work, work indoors   Full-Time/Part-Time Full-Time   Shift -not applicable-   Position Returns Administrator   Number of Openings 1   Location Cedar Rapids   About the Organization   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://VanMeterInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Commodities Team Member (2nd Shift) in Cottage Grove, MN Posted on: 4/12/2024 [Apply Now] Lean Construction Coordinator in Urbandale, IA Posted on: 3/14/2024 [Apply Now] Regional Distribution Center Team Member in Kansas City, KS Posted on: 2/5/2024 [Apply Now] Branch Team Member in Rochester, MN Posted on: 1/23/2024 [Apply Now] Other Jobs Within 60 Miles Traveling Construction Site Coordinator in Cedar Rapids, IA Posted on: 12/7/2023 [Apply Now]

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