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Title

Assistant House Manager - Stage I & II 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

 

Job Title: Assistant House Manager – Stage I & II

Job Classification: Seasonal & Part Time

Reports To: House Manager – Stage I & II

Scheduling: Varies based off rehearsal and performance schedules. Evenings and weekends are regularly required.

 

Job Overview: Under the direction of the House Manager, the Assistant House Manager will supervise all front of house operations for Stage I & II. The Assistant House Manager will work to solve customer service ticket issues, and provide general support in all aspects to the House Manager in our hospitality-minded environment. They will assist in all aspects of our patrons’ experience and help to ensure a comfortable and safe experience for all. This individual must be able to manage several responsibilities at once such as overseeing ushers, patron safety and the guest experience. This role will be an extension of City Center and must demonstrate a passion for supporting a great patron experience while upholding City Center’s mission, and our commitment to being an anti-racist organization.


Responsibilities:

  • Manage the Stage I & II Ushers’ rotating nightly assignment of duties to ensure that all Ushers can work all positions
  • Assist the House Manager in helping patrons with any ticketing issues or seating issues
  • Assist in the set-up of ticket scanners
  • Oversee the assistive listening device area and ensure that each night they are turned on and working properly
  • Assist the House Manager to implement and improve Front of House procedures and systems.
  • Assist with customer service interactions during performances to ensure a positive customer experience
  • Assist the House Manager in any evacuation procedures and obtain your F3 Fire Guard certificate
  • Assist the House Manager in the general running and managing of the front of house and other duties as assigned
 
Position Requirements

This Role Requires:

  • 2+ years of previous customer service
  • Flexible availability to accommodate events any day of the week and varying schedules; afternoons, evenings, weekends, and some holidays required
  • Ability to obtain F3 Fire Guard Certificate upon hiring (required)

 

To be successful in this role, you will be expected to demonstrate:

  • Excellent communication skills
  • Enjoy working with the public and be excited about creating a positive customer service environment as a member of a team of assistants
  • No two days will be the same; the ideal candidate will be flexible and have an all-hands-on-deck attitude
  • A welcoming demeanor and positive problem solver attitude are a must
  • Comfortable working in a fast-paced environment
  • Strong interpersonal skills
  • Ability to demonstrate patience and maturity and interact in a friendly and professional manner to diverse populations
  • Sensitivity to and interest in different and international cultures

 

As a valued member of the City Center team, you will receive:

  • $72 per performance (1 ½ hrs prior to curtain through end of show).
  • After meeting the requisite length of employment, the hired individually might be eligible for our group health insurance plan
  • Access to various dress rehearsals, performances, educational events, and professional development opportunities

 

To apply:

  • In the cover letter, please include why this position at City Center interests you and how your previous experience enables you to be successful in this role

 

 
Full-Time/Part-Time Part-Time  
Shift Evenings  
Rate of Pay  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Open Date 11/16/2022  
About the Organization New York City Center has played a defining role in the cultural life of the city since 1943-making the best in the music, theater, and dance accessible to all audiences. Championed by a staff of passionate arts lovers, this commitment continues through celebrated dance and musical theater series including the Fall for Dance Festival, the Tony-honored Encores!, and the newest series Artists at the Center and City Center Dance Festival. The distinctive neo-Moorish theater in midtown Manhattan welcomes over 300,000 annual visitors to experience internationally acclaimed artists on the same stage that legends like George Balanchine, Leonard Bernstein, Barbara Cook, Martha Graham, and Paul Robeson made their mark. Home to a roster of renowned companies including Alvin Ailey American Dance Theater and Manhattan Theatre Club, City Center's dynamic programming, art exhibitions, studio events, and master classes, are complemented by education and community engagement programs that bring the performing arts to over 11,000 New York City students, teachers, and families each year.  

This position is currently accepting applications.

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