Job functions describe the substance and most important responsibilities of the job.
Assist with maintaining hotel, performing minor and routine painting, plumbing, electrical wiring, and other related maintenance activities.
Replace air conditioner filters.
Tend, air conditioners, cooling towers and boilers to provide heat, cool air, and hot water for guests.
Maintain standards of quality guest service.
Tend to pool area including chemical balancing, cleaning, etc.
Increase level of guest satisfaction by delivery of an exceptional product through employee development.
Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Ability to scrupulously follow all StepStone and hotel policies and procedures.
Attend required meetings.
Professionalism and Style Expectations
These are expected of every associate within StepStone Hospitality, Inc.
3. Personal Effectiveness
Projects and assignments are completed thoroughly, professionally, and with care.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
Understands and communicates the StepStone Mission and Core values.
Expresses ideas and conveys information clearly, effectively, and professionally.
Actively listens to others.
Conveys company information, decision, or problems to appropriate parties on a timely basis.
Works to resolve disagreements and is respectful of peers and co-workers.
5. These are required of every associate.
Minimum lifting of 70 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 70 pounds.
Other duties may be assigned.
6. Additional responsibilities specific to you are:
Must have a comprehensive knowledge of all hotel departments and functions.
Must have a knowledge of applicable Federal, state, and local health, safety, and legal regulations.
Must have good mathematical and computer skills.
High school education and relevant training and experience preferred.
CPR training and first aid training preferred.
Additional language ability preferred.