Job Information: Program Support Specialist Job

WORKING AT GOODWILL IS WORKING WITH A PURPOSE!

Are you seeking to make a difference helping those in need by providing excellent participant and program service support?

BE A GOODWILL DIFFERENCE MAKER!

Goodwill of Central Illinois invites qualified interested persons to apply for an integral support services career opportunity. We are seeking a Full Time Program Support Specialist to assist the growing number of Employment Services team members and programs we offer to job seekers in central Illinois.

If you have experience entering accurate and timely data and a strong customer service background, we invite you to Apply Today! Experience assisting with client recruitment and activity scheduling, client follow-up, and event recruitment and follow-up to assist job seekers in removing barriers and improving their skills to achieve the employment they desire is definitely a plus. Please visit our website www.goodwillpeo.org. and click on the Careers Page to apply!

What will the job look like?

Working under the supervision of the Employment Program Manager, the Employment Program Support Specialist is responsible for entering accurate and timely client data, conducting assigned follow-up activities and helping provide client assistance needs. This position is responsible for providing designated employment program support services, including assisting with client recruitment and activity scheduling, client follow-up, and event recruitment and follow-up to assist job seekers in removing barriers and improving their skills to achieve the employment they desire. The Employment Support Specialist will assist and support the Case Managers in meeting program outcomes and goals by helping ensure our clients receive the resources and training they need to meet their individual employment goals.

What are the essential responsibilities?

Support program staff in assigned Outreach/Recruitment initiatives by assisting in client recruitment and registration for program events, activities, job training, and workshops.
Maintain frequent communication with program participants regarding job search progress, and assist program participants with job search efforts, as needed.
Assist with program participant intake process and completion of skills and desired work assessments, and development of an individual Employment Plan (IEP) for assigned program participant
Provide assistance at events and trainings, such as registering clients at events, assisting in digital skills trainings, and other assistance as needed.
Conduct follow-up calls and surveys with program participants after activities and trainings, and conduct retention calls for employed participants to identify job status and identify any needs and assistance
Maintain accurate participant files; record data in Goodwill tracking systems.
Assist with compiling, submitting and maintaining employment reporting for all Goodwill program services. Helps ensure that grant client data reporting is timely, accurate and operating within the constraints of the grant financial budget guidelines.
Responsible for inventory control of client assistance stock.
Work closely with all Program Services staff to continually seek ways to share resources and services for the overall benefit of the population we serve.
Ensure the safety of participants, staff and others by following all organizational and programmatic policies and procedures.
Perform all other related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions required.

COMMUNICATION/LANGUAGE SKILLS
- The ability to read and comprehend detailed instructions, correspondence, and memos. Ability to write effective correspondence and timely communicate information to customers, clients, and other employees of the organization.
- Be sensitive to the needs of individuals we serve and make accommodations as needed and required by GII, HUD, CARF, and other funding and guiding organizations.
MATHEMATICAL SKILLS
- The ability to calculate figures, interests, percentages, and maintain budgets.
REASONING ABILITY
- The ability to apply common sense understanding to carry out detailed and written and oral instructions. Ability to deal with problems involving concrete variables in standardized situations. The ability to apply a decision appropriate for the situation that is in the best interest of Goodwill Industries of Central Illinois and the participants served in vocational programs.
COMPUTER/TECHNICAL SKILLS
- Possess excellent computer skills with proficiency in Microsoft Word, Excel, PowerPoint, Access, and other databases. Ability to learn new computer programs to meet the needs of reporting to various local, state, and federal agencies for grants.

EDUCATION

EDUCATION AND/OR EXPERIENCE
- Two-year college degree or equivalent number of year’s related experience and/or training.
- Must possess excellent data entry and administrative skills. Requires Excel and Microsoft experience. Accuracy is critical.
- Possess great skills in oral and written communication, time management, customer service, and communication. Excellent active listening skills. Must be a self-starter, great team player.

CERTIFICATES, LICENSES, REGISTRATIONS

CPR/First Aid/AED Certification required. The training will be offered by Goodwill.
Valid Driver’s License and Proof of Vehicle Insurance may be required.
Commitment to continued learning and engaged participation in mandatory trainings offered by Goodwill.


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