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Title

Desktop Support Specialist 

Category Information Technology  
Description

LOCATION: AKRON, OH

 

POSITION SUMMARY: The IT Desktop Support Specialist provides computer support to all departments and locations within Bridgeview Eye Partners (BVEP). Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal workstation performance. This person processes Help Desk calls in a timely and accurate manner and provides employee training and assistance as required.

 
Position Requirements

ESSENTIAL RESPONSIBILITIES:

•Installs, diagnose repairs, maintains, and upgrades all hardware and software for all
departments to ensure optimal workstation performance. This includes tracking, IT support,
and
maintenance on all computers.
•Provides employee training and IT assistance as required.
•Maintains and correctly utilizes support ticketing systems to tracks and prioritize system
issues.
•Escalate issues to proper resource as required.
•Troubleshoots computer and printer issues, in addition to all peripheral equipment (copiers,
telephone systems and fax machines)
•Coordinates with supervisor when outside support is needed
•Maintains the Information Technology inventory in the server room as well as satellite
administrative offices, which includes pictures of all devices and updated information on
software and hardware pieces.
•Maintains and retains current documentation on all areas related to the Information Technology
department
•Oversees installation of network cabling for projection software at all locations, and
installs cabling for networking computers, printers, etc. when needed
•Troubleshoots broadband connections and telephone connections.
•Supports all outside presentations (i.e. continuing education seminars), by ensuring all
required AV equipment is set up and functional
•Rotates Akron calls responsibilities, including rotation on nights and weekends
•Performs other duties and assumes various responsibilities as determined by IT Systems
Director

EDUCATION AND/OR EXPERIENCE:

•Associates' degree in Information Technology/Information Systems or related field is
preferred. Equivalent education and work experience will be considered.
•CompTIA A+, Net+, Security+, Server+ or equivalent experience is preferred.

COMPETENCIES:

•Excellent interpersonal, written, and verbal communication skills
•Detail oriented with strong organizational skills
•Ability to obtain knowledge and skills on the job or through educational courses
•Strong analytical skills and problem-solving ability
•Polite, professional, and courteous
•Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet
deadlines in a fast-paced environment
•Ability to effectively sustain multiple, simultaneous tasks
•Available to work flexible schedule ad additional hours as required, including nights and
weekends

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

•Physical Activity: Standing, stooping, reaching, walking, lifting, fingering, talking.
•Physical Requirements: Medium work. Exerting up to 50 pounds of force occasionally, and/or
up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move
objects.
•The worker is required to have close visual acuity to perform each activity of the position.
•Travel is required for this position and requires a valid driver's license.

PERSONAL DEVELOPMENT:
•Staff members are required to meet training expectations within their initial 90-day
probationary period. This training includes instructional sessions on computer
hardware/software used within BVEP and other job-specific responsibilities.
•The organization encourages employees to actively participate in educational opportunities
provided, recommended, and sponsored by BVEP.

 
Full-Time/Part-Time Full-Time  
Shift Days  
Pay Rate $18.00-$23.00  
Position Status Full Time with full benefits  
Manages Others no  
Travel Required Travel as needed  
Position Desktop Support Specialist  
Exempt/Non-Exempt Non-Exempt  
Location Bridgeview Eye Partners, Ohio  
About the Organization The vision of the doctors and staff of Midwest Eye Consultants is to provide our patients with excellence in eye health care. In order to fulfill this vision, the doctors of Optometry and Ophthalmology, along with our technicians, opticians and patient services staff, embrace the ongoing evolution in eye care through expanded technology and knowledge. In addition, our doctors of optometry work hand in hand with doctors of ophthalmology, enabling us to provide both primary and secondary care.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
supervisorUID None Specified 

This position is currently accepting applications.

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