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Title

Guide Engagement Manager 

About the Organization MOBE guides people to better health and more happiness. We help people discover connections between aspects of their lifestyle that affect health and well-being, including their medications and supplements. Behind our innovative solutions are robust data analytics, digital application, and a uniquely human philosophy. With one-to-one connection and compassion, we motivate people to transform their lives.


MOBE is a high-growth organization with a culture built on trust and collaboration and our team is our most significant asset. Supporting and empowering others is at the core of our service and is also the foundation of our culture. We value a workforce made up of people with differences who are eager to learn from each other and grow personally and professionally. We extend this approach to our partners and communities, seeking to increase understanding and expand opportunities across all groups. Go to https://www.mobeforlife.com/DEI for more about diversity, equity, and inclusion at MOBE.  
Description

MOBE

MOBE guides people to better health and more happiness. Behind our innovative health solutions is uniquely human philosophy. We believe that person-to-person connections and understanding can make a difference in a world where self-care can be complicated, and health care is ever-evolving and complex.

MOBE works with health plans and large employers to identify individuals who are frequent users of health care but aren't finding resolutions for their underlying health issues. We use a whole-person approach and guidance to impact health outcomes positively.

Supporting people is at the core of our business, employees included. MOBE is a high-growth organization with a culture built on trust and collaboration. Consistent across our teams and offerings is a belief in the power of people doing good together. We genuinely care about people and consider our workforce the most significant asset.

Your role at MOBE

The Manager of Self-Management Program Operations (SMPO) will provide leadership and guidance to Guide and Lead Guides. The SMPO is responsible for the effective execution of the Self-Management Program in accordance with organizational and departmental policies/procedures in order to ensure optimal Participant interactions. The SMPO will work with SMPO Leadership to ensure that Guides are working effectively and efficiently, following program guidelines and protocols. This role will also work closely with the MOBE Outreach Engagement and Guide Support teams to ensure that the needs of our Participants are being met.

The ideal candidate will be a self-motivated, innovation-driven individual having strong interpersonal skills, is detail-oriented and has experience in managing the operations of more than 10 employees.

Responsibilities:

  • Provides day to day leadership, guidance and development of Guides and Lead Guides

  • Identifies any issues or gaps in program execution in order to determine additional training needs

  • Partner with Performance Insight team and Workforce Management to monitor and evaluate employee productivity, performance, time and attendance

  • Use data and reports to assess Guide performance against departmental targets to identify any performance issues or training opportunities

  • Ensure projects, processes and initiatives are executed in the expected time frame

  • Actively participate in the interviewing, hiring and training of staff

  • Manage supporting operation processes ensuring regulatory and contractual compliance

  • Solve day to day operational issues directly or by leading internal teams to a solution

  • Identify and constructively communicate the need for improvements or enhancements in MOBE programs

  • Adjust workflow and responsibilities according to business and operational needs

  • Actively participate in the ongoing development of the department, i.e. policies and procedures, special projects, staff meetings and other departmental meetings/committees

  • Perform special projects as defined by Leader and other duties as assigned

  • Other duties as assigned to help fulfill our Mission, and abide by MOBE's Guiding Principles

 
Position Requirements

Minimum Qualifications:

Required:

  • Bachelor's degree or equivalent

  • 5 – 7 years relevant experience (professional or clinical)

  • 2+ years’ experience in health care or a health care related field

  • Ability to convert data into information and use data to manage performance

  • Proficient in Microsoft Office (Word, Excel, Access, PowerPoint)

  • Superior communication and interpersonal skills

  • Strong attention to detail

  • Excellent organizational and analytical skills

  • Able to work independently and with remote teams of staff

  • Excellent collaboration, drive for results and continuous improvement

  • Able to build and maintain personal rapport, demonstrating compassion and comfort with discussing sensitive topics

  • Organized, focused and ability to multitask, particularly with technology

  • Comfortable navigating change, ambiguity and remaining flexible

  • Competent with health and lifestyle change through empowering problem solving rather than providing solutions

  • Must have a desire to be a part of an organization looking to transform health culture

Preferred:

  • 3+ years experience in an management role

  • Experience working with internal and external customers to deliver outcomes in order to meet the Client’s performance expectations

Guiding Principles: We want employees who are kind, talented and committed, who live by our guiding principles and choose to work at MOBE because of these principles.

  • Care about people. We only succeed in our mission because we take good care of our own with the same energy, empathy and expertise we bring to the MOBE program. We honor who people are at work and outside of work.

  • Attitude counts. Our people believe in a friendly, human approach to helping people with their health and enjoy a culture built on trust, positivity, and well-being.

  • Do good together. As a mission-based organization, we need people who like to collaborate and are energized by doing good things.

  • Believe in the power of human potential. We need people who want opportunities for personal growth and believe in making a difference in the health care space, person by person.

  • Embrace new ideas. As a high-growth organization, we need people who have the energy and flexibility to innovate and evolve with our program.

  • Apply learnings. We learn by doing, and we’re going to get better at helping people by being able to anticipate their needs. We need people who embrace continuous improvement and are dedicated to delivering results.

  • Be relentless in the pursuit of awesome. MOBE offers a unique opportunity to help others lead more fulfilling, enjoyable lives. We need people who are ready to embrace this mission.

 
Full-Time/Part-Time Full-Time  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Location Minneapolis  

This position is currently not accepting applications.

To search for an open position, please go to http://mobellc.appone.com



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