Interactive Government Holdings (IGH) is seeking qualified, trained and capable individual to serve as the Program Manager for the United States Marine Corps Wounded Warrior Recovery Care Coordinator Program.
Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal government whose mission is to serve our men and women in uniform globally and their support systems locally. We utilize strategy, data science and technology to make the programs we execute more efficient for the people our programs serve. Currently, IGH has a national and international contract staff as well as a small HQ team in Springfield.
IGH has consistently been ranked as one of America's Fastest Growing Private Companies by Inc. Magazine. We are proud of our ability to shape tomorrow, while ensuring all active duty personnel and reservists can carry out their critical missions and tasks today.
The Wounded Warrior Regiment provides leadership and ensures compliance with laws and Department of Defense (DoD) regulations related to the support, recovery, and non-medical care of combat and non-combat WII Marines, Sailors attached to Marine units, and their family members in order to maximize their recovery as they return to duty or transition to civilian life.
Major responsibilities include (not all inclusive):
The Program Manager provides oversight, management, direction, quality control, and leadership in the execution of this effort to ensure successful completion of all Performance Work Statement tasks. The Program Manager (PM) will interface with the Contracting Officer’s Representative (COR) and Wounded Warrior Regiment representatives as the contractor’s primary point-of-contact. PM support includes:
- Utilize contractor Quality Control Program (QCP) to conduct audits and assess internal quality assurance measures to ensure the Marine’s CRP is established and maintained in accordance with all laws, policies, and regulations;
- Analyze and review RCC performance data and work with WWR to tailor processes to meet specific RSM and family needs to deliver the highest quality of care support;
- Oversee development and maintenance of daily Standard Operating Procedures;
- Provide feedback and input to the development of orders, policies, and procedures in support of RSMs that affect or incorporate the RCCs;
- Ensure all deliverables are submitted timely, accurately, and complete;
- Provide a Semi-annual Optimization Brief;
- Participate in discussions/briefs relating to future RCP legislative and/or policy issues and provide recommendations;
- Provide assistance and guidance on potentially high-visibility cases and/or complex medical and administrative issues with RSMs. A Multidisciplinary Complex Case Review Board (MCCRB) convenes on a regular schedule as determined by the WWR Commanding Officer, typically on a monthly basis. During the MCCRB, the Government shall identify potentially high-visibility situations on a case-by-case basis
- Make recommendations to policies, procedures, and criteria for referrals; maintain standardized guidelines and standard operating procedures to provide support for RSMs and family members in accordance with DoDI 1300.24;
- Ensure all Individualized CRPs are developed, generated, and updated via the DoD-CMS, the Marine Corps Wounded, Ill and Injured Tracking System (MCWIITS), and any other platform as dictated by the Government. Systems are accessible via the internet and require a CAC enabled machine;
- Ensure RCCs comply with DoDI 1300.24 and WWRO 3000.1 training requirements;
- Take appropriate corrective action to correct un-satisfactory performance of contractor employees within ten (10) business days of formal notification from the COR;
- Administer data collection tools (e.g.. Surveys, questionnaires, etc.), as directed by the Government to evaluate and measure effectiveness of the WWR RCP.
Skills / Certifications:
- Strong interpersonal communication skill set, including negotiating skills, and excellent oral and written communication skills
- Ability to work independently and remote from direct program management support or supervision
- Familiarity with Veterans Administration benefits, medical care coordination, as well as, Disability Retirement List (temporary and permanent), and various separations from military service
- In depth knowledge of Marine Corps culture
Education and Work Experience:
Program Manager minimum skills, experience, education:
- Master’s Degree in Business/Public Administration or Bachelor’s Degree combined with three (3) years of experience in Program Management
- Military experience
- Experience in outreach and support operations related to WII and veterans
IGH offers a competitive benefits program which includes: Paid Vacation and Sick Leave, 401K, Company Paid Life Insurance Policy, and comprehensive Health, Vision, Dental and Disability plans.
IGH is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
IGH is committed to providing veteran employment opportunities to our service men and women.
IGH IS AN EQUAL OPPORTUNITY EMPLOYER