Share Email Opening Title Help Desk Field Service Operations Support  Category Information Technology   Description The Help Desk Field Service Operations Support will support Directorate software including but not limited to multiple generations of Microsoft Windows as well as a broad spectrum of commercial off-the-shelf (COTS) and custom application computer programs and establish and Troubleshoot Wi-Fi Issues. Additional Responsibilities Include, but are not Limited To: Help Desk Field Service Operations Support Directorate IT hardware, including but not limited to various types of personal and workstation computers, as well as servers, micro, mini, and mainframe computers. Hardware support consists of, as a minimum, unpacking, assembling, setting up, testing, operationally sustaining (e.g., diagnosing, repairing, and replacing), and decommissioning all Automated Data Processing Equipment (ADPE), password resets, application installation and troubleshooting, PC/Laptop imaging and setup, service calls, customer support, hardware trouble shooting and replacement. Support all other IT-related equipment including but not limited to networked and dedicated printers, scanners as well as devices employing serial, parallel, FireWire, USB, and other peripheral device interfaces such as Personal Digital Assistants (PDAs), Tablets, Cellular Phones including I-Phones, and BlackBerry devices; Data Acquisition hardware and software as well as instrument controllers and establish and troubleshoot MS Teams and Outlook 2016 Issues. Setup users of Purebred Encryption and Blackberry for iPhones, iPads, and Mac Devices. Access Active Directory for user account drive access; Use PowerShell to determine is computers are off or on the Air Force Network for Port Reset issues. Setup users on Windows 10, Linux, & RDT&E Computers who have In-processed into the Directorate. Assist users with CAC Card Reset with CAC Cards being blocked. Manage all aspects of materials handling of ADPE, including receiving, documenting (e.g., inventorying), labeling, and deploying. Recovering, disassembling, packing, crating, documenting, shipping, relocating, reassembling, documenting, and redeploying to new locations. Inventorying items by capturing, entering, and maintaining data in Directorate ADPE databases, where applicable. Assist Information Assurance personnel in accordance with pertinent regulations and directives. Provide immediate response to users by offering assistance over the phone, when feasible, and following up to ensure user satisfaction. Utilize an automated Helpdesk call management system to track and document all Field Service activities including the resolution of user inquiries, service requests, and problem reports. Assist with proposal development, if necessary. Perform other duties, as assigned.   Full-Time/Part-Time Full-Time   Requisition Category Active   Req Number INF-22-00042   Location Wright-Patterson AFB, OH   About the Organization Here at Sawdey Solution Services, an ISO 9001-14001 certified and CMMI-SVC v2 Level 3 appraised corporation, has built a nationwide and global footprint as a leading government contracting organization. Specializing in cybersecurity, systems engineering, and operational support, Sawdey invites you to be a part of a team that's at the forefront of securing our nation. Operating successfully since 2001, we are a Woman Owned/Service-Disabled Veteran Owned Business (WOSB/SDVOSB). Our mission is to provide employees with the best experience in a people focused, continuous process improvement environment. We are extremely proud of the culture we have created and encourage all prospective applicants to take a look at what other applicants and employees are saying about us: Indeed Reviews: Sawdey Indeed Reviews Glassdoor Reviews: Sawdey Glassdoor Reviews Don't just take our word (and others' words) for it… We invite you to come experience Sawdey Solution Services!   EOE Statement We are a Disabled-Veterans-41 CFR 60 1.4, Equal Opportunity Employer. Devoted to creating a diverse and friendly workplace, we do not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, gender identity, marital status, national origin, or veteran status. Our goals and beliefs are that diverse backgrounds and experiences empower and enable us to offer our customers an unmatched level of service. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply!   This position is currently not accepting applications. To search for an open position, please go to http://SawdeySolutionServices.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category LAN Engineer - Senior in Bremerton, WA Posted on: 4/17/2024 [Apply Now] Technical Lead - Senior in Tampa, FL Posted on: 4/3/2024 [Apply Now] Maintenance Software Developer in Fort Campbell, KY Posted on: 4/2/2024 [Apply Now] Maintenance Software Developer in Shalimar, FL Posted on: 4/2/2024 [Apply Now] Information Technology System Engineer (Tactical) – Mid in Coronado, CA Posted on: 3/29/2024 [Apply Now] Other Jobs Within 60 Miles LAN Engineer - Senior in Dayton, OH Posted on: 3/9/2023 [Apply Now] Security Assistant (ASPEN Logistics Specialist) in Wright-Patterson AFB, OH Posted on: 3/11/2024 [Apply Now] Follow us See who works here:

 

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