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Title

Parts Advisor 

Category Aftersales  
Number of Openings 1  
Location Colma  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Description

The Parts Advisor will support the sourcing, allocation, inventory management, and supply of critical parts. This position will work cross functionally, communicating updates on parts inventory and overall management of the stock room in service center, ensuring excellent organization of parts.

RESPONSIBILITIES & KEY ACTIVITIES:

  • Source parts from distribution centers and other service center locations, allocating them to vehicle service appointments and Mobile Service
  • Monitor inventory within the parts system, communicating parts updates and availability with relevant team members
  • Review upcoming appointments, ensuring they are properly prepared and documented in the system
  • Prepare internal orders for shipment to other service center locations
  • Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries
  • Systematically receive, inspect, and put away stock and special-order parts
  • Consistently manage the inventory stock level by performing daily perpetual parts counts, and reporting discrepancies
  • Proactively maintain automated inventory replenishment lists
  • Ensure excellent organization of stock room to VinFast standard with grocery store aesthetics
  • Collaborate across organization and communicate parts updates and availability
  • Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager
  • Act as a point of contact to vendors, providing constructive feedback that will contribute to future improvements
  • Pick up and transport parts using van or forklift, engaging 3rd parties when necessary
  • Additional responsibilities as assigned to meet business needs
 
Position Requirements

MINIMUM REQUIREMENTS:

  • Valid driver’s license required
  • Certification in [Parts advisor training] and forklift certification required
  • Strong communication skills; written and verbal
  • Proficient with MS Office Tools
  • Ability to perform repetitious duties including regularly lift up to 25 lbs., sit, bend and stand for long periods of time
  • Must be able to occasionally lift up to 50 lbs., climb or balance, kneel or crouch, and reach to retrieve parts.
  • Specific vision abilities required including ability to identify parts, operate systems, and identify potential safety hazards in the parts department
  • Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
  • Ability to thrive in a collaborative environment
  • Ability to multi-task, organize workload, and meet deadlines
  • Willingness to stay abreast regarding the changes in the personal transportation industry and VinFast products and services
 
Open Date 11/4/2022  
Req Number AFT-22-00017  
About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.
VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.
 
EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.  

This position is currently accepting applications.

Apply Now



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