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Title

BDC Business Development Center Manager 

Category Business Development  
Description

The successful candidate is a team leader, great communicator, and extremely efficient at handling incoming customer inquiries to the dealership.

This position is responsible for managing a team 5-6 service BDC representatives that are the hub of the BMW and MINI campus. This is an outstanding opportunity to continue a rewarding career in the automotive industry.

Job Responsibilities:

  • Directing all aspects of the BDC effort including inbound and outbound calls, emails and text correspondence.
  • Gather accurate customer information to create a database for continual follow-up and retention.
  • Grow, train and retain BDC staff, set schedules and shift duties 
  • Oversee team’s efforts to set service appointments, contact customers with active warranty and maintenance campaigns.
  • Promote fixed operation sales through differed service follow-up
  • Nurture strong relationships with other departments 
  • Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered
  • Use various technologies and platforms to accomplish goals.
  • Compile all necessary reports on a timely basis.
 
Position Requirements
  • Automotive Dealership BDC Management experience preferred
  • 2 years of BDC experience required.
  • Superior communication skills, both oral and written
  • Strong email and phone presence is necessary
  • Exceptional leadership skills
  • Outstanding organizational skills
  • Ability to maintain composure and promote positive customer experience 
  • Must thrive under pressure
  • Hire, coach and retain BDC staff
 
Full-Time/Part-Time Full-Time  
Position BDC Business Development Center Manager  
Exempt/Non-Exempt Non-Exempt  
Hiring Manager(s) Andrew LaBerge, Andrew Sather, William Wentzel  
Location Zimbrick BMW / MINI  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Marital Status None Specified 

supervisorUID None Specified 

EmpID None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://AcuraofBrookfield.appone.com



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