Share Email Opening Title BDC Business Development Center Manager  Category Business Development   Description The successful candidate is a team leader, great communicator, and extremely efficient at handling incoming customer inquiries to the dealership. This position is responsible for managing a team 5-6 service BDC representatives that are the hub of the BMW and MINI campus. This is an outstanding opportunity to continue a rewarding career in the automotive industry. Job Responsibilities: Directing all aspects of the BDC effort including inbound and outbound calls, emails and text correspondence. Gather accurate customer information to create a database for continual follow-up and retention. Grow, train and retain BDC staff, set schedules and shift duties  Oversee team’s efforts to set service appointments, contact customers with active warranty and maintenance campaigns. Promote fixed operation sales through differed service follow-up Nurture strong relationships with other departments  Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered Use various technologies and platforms to accomplish goals. Compile all necessary reports on a timely basis.   Position Requirements Automotive Dealership BDC Management experience preferred 2 years of BDC experience required. Superior communication skills, both oral and written Strong email and phone presence is necessary Exceptional leadership skills Outstanding organizational skills Ability to maintain composure and promote positive customer experience  Must thrive under pressure Hire, coach and retain BDC staff   Full-Time/Part-Time Full-Time   Position BDC Business Development Center Manager   Exempt/Non-Exempt Non-Exempt   Hiring Manager(s) Andrew LaBerge, Andrew Sather, William Wentzel   Location Zimbrick BMW / MINI   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   Marital Status None Specified  supervisorUID None Specified  EmpID None Specified  This position is currently not accepting applications. To search for an open position, please go to http://AcuraofBrookfield.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Sales and Service BDC Representative - MINI in Madison, WI Posted on: 9/26/2022 [Apply Now] Other Jobs Within 60 Miles Zimbrick at Fish Hatchery Road BDC Sales and Service Manager in Madison, WI Posted on: 12/6/2022 [Apply Now] Infiniti Sales Consultant in Madison, WI Posted on: 7/5/2021 [Apply Now] BMW Service Advisor in Madison, WI Posted on: 11/4/2022 [Apply Now] Hyundai West Sales Consultant in Madison, WI Posted on: 11/4/2022 [Apply Now] Nissan Sales Consultant in Madison, WI Posted on: 11/7/2022 [Apply Now]

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