Share Email Opening Title Lending Operations Director  About the Organization Fully committed to a long term career in banking, and specifically with Northern Credit Union? If so, we are very interested in discussing a great opportunity with you! Over the past several years, Northern Credit Union has been honored to be named one of the Best Companies to Work for in NY and Best Credit Unions to Work for in the United States. We are a people-first, member-owned growing financial institution with 11 Relationship Centers. Each of our Relationship Centers are conveniently located in Jefferson, Lewis, Onondaga and St. Lawrence counties. Northern provides an opportunity enriched career environment for inspired professionals that consistently demonstrate a selfless and unwavering commitment to our culture and the success of our organization! As a premier employer, Northern offers a competitive compensation plan; an enthusiastic, team-oriented environment; exciting growth opportunities; a comprehensive training program; and an outstanding benefits package for FT Northern employees including: medical, dental, vision, life and disability, tuition assistance, paid vacations, an incredibly generous 401(K) plan, employee fitness center and much more!   Description Northern Credit Union is seeking an experienced, dynamic, self-motivated, career minded individual to join a team of professionals that are dedicated to improving the lives of our members, their families, and our communities. The following essential responsibilities are driven by our vision, “As the recognized Standard of Excellence, we humbly embrace the higher expectations and responsibility to continuously improve for the betterment of those we serve.” Effectively role models the exceptional member service experience by passionately and consistently demonstrating individual commitment to Northern’s Ownership philosophy by maintaining a positive attitude, high level of professionalism, and a people-smart mindset; Partners with the Lending Team Leaders to ensure that timelines are met to facilitate the delivery of team projects by monitoring, making adjustments as needed, budgets are met and the quality is not adversley affected; Research, develop and implement technical solutions and products for continuous improvement opportunities to current lending processes, workflows, and practices to propose solutions in collaboration with the Member Experience Team; Partners with the Training and Development department to facilitate the progress of knowledge, skills and capabilities of each internal owner to ensure they are equipped and highly efficient in fulfilling their responsibilities; while evaluating the training programs for continuous improvement to ensure effectiveness, efficiency and consistency; Develops scorecards and dashboards by collecting key data, analyzing information and shares with the Lending Leadership Team that will lead to improved performance and member satisfaction; Identifies efficiencies by reviewing and creating policies and procedures and effectively communicate and train to internal owners, and ensures that compliance with all Credit Union policies and procedures that are applicable to the consumer laws and regulations are being met within the lending programs; Actively takes pride in the Northern’s “Standard of Excellence” through collaborating with Member Relations and other departments to prioritize product campaigns and projects related to the lending team by taking a consultative approach, providing guidance, developing and executing project plans while meeting the needs of the organization in support of Northern’s Mission, Vision and Strategic goals; Manage relationships with third party partners to enhance the processes with Merchant Lending resources to optimize member benefits, Northern’s performance and reduce the cost for the organization.   EOE Statement Northern Credit Union is an Affirmative Action/Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.   This position is currently not accepting applications. To search for an open position, please go to http://NorthernCreditUnion2.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Human Resources Generalist I in Watertown, NY Posted on: 4/10/2024 [Apply Now] Accounts Payable Specialist (Hybrid in NY) in Watertown, NY Posted on: 4/17/2024 [Apply Now] Home Lending Professional - Jefferson/Lewis County in Carthage, NY Posted on: 3/12/2024 [Apply Now] Home Lending Professional - Oswego County in Pulaski, NY Posted on: 3/12/2024 [Apply Now] Home Lending Professional - Onondaga County in Syracuse, NY Posted on: 3/12/2024 [Apply Now]

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