Share Email Opening Title Concierge  About the Organization Downtown Dog Lounge is not your average doggie daycare! We are a local woman-owned business that grew from very humble beginnings in 2002. We have a proven track record of over 20 years of dedicated experience in this field. Our commitment to hiring the best employees to care for our pups and clients is well recognized in the community. Downtown Dog Lounge was recently awarded as the winner of King 5 Evening Magazine's Best Doggie Daycare in 2021's Best of Western Washington viewer's poll. We have many happy pups, many happy clients, and many devoted employees. At Downtown Dog Lounge (DDL) we provide doggie daycare, boarding, grooming, bathing, training and enrichment for dogs at three (3) locations in the Seattle area: South Lake Union, Elliott, and Ballard. We also have a Dog Bakery in Fremont and a dog-friendly bar with indoor and outdoor dog parks in Ballard called the Dog Yard Bar! We are serious about our business and take pride in a rapid pace work environment where diversity and teamwork are celebrated. Our purpose? We are leaders, delivering peace of mind in a safe environment by caring for every dog as our own. We want our employees to love what they do! Those with a passion for pets, pioneering spirit, high attention to detail, strong organization, strong communication skills, and follow-through are usually the best match for our company and culture. Solid work ethic and integrity is also prized. We are a 24/7 business and let's be honest - some of our jobs may not be very glamorous. If you're a roll-up-your-sleeves person who also understands the important relationships between pooches and their owners, give us a look!   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Position Concierge   Description Concierge/Dog Handler Support Pay Range: $18.69-$22/hr Status: Part & Full-Time, Non-Exempt Availability:  Evenings,  Weekends Do you love dogs? If so, we shoudl talk! At Downtown Dog Lounge the Front Desk Concierge provides exceptional customer service and front-of-house operations to all clients, in person and over the phone. They are responsible for checking clients in, processing payments when checking out, and running dogs into the back of house.  The concierge also supports handlers in the parks as needed to support needed breaks/shifts.   Full-Time/Part-Time Full-Time and/or Part-Time   Exempt/Non-Exempt Non-Exempt   Position Requirements Essential Duties and Responsibilities: The following is a list of general job responsibilities. This list is not all-inclusive and may be amended to meet changing business needs. Welcome Desk Concierge: Work the Welcome Desk: Check Ins, Check Outs, Scheduling, Payments, Answering Phones, Answering Questions, Offering Services and Products, etc. Develop and Maintain in depth knowledge of services and product offered Maintain up to date and accurate records: vaccination records, signed contracts, pertinent meal and medication information, pooch and parent profiles, payment cards on file, etc. Provide Exceptional Customer Service, developing strong relationships with pooches and people Serve as primary point of contact for all client questions and concerns, via phone and email Accurately process incoming personal items & boarding bags Ensure clients are charged correctly for all services and products Assist with care of the Puppy Nursery and Senior Center pooches throughout shift Clean up after dogs Run dogs at check in and check out Keep DDL sparkling clean: maintain housekeeping and visual standards for retail area Perform additional cleaning and disinfection duties including, but not limited to, taking out the garbage, mopping, vacuuming, cleaning surfaces, laundry etc. Follow all safety guidelines and protocols Communicate and participate as part of team Attend daily recap meetings, as well as read and understand recap daily Understand and uphold the Purpose and Core Values of the business in actions and words Perform other daily tasks as assigned by the Pack Leader and/or Supervisors Cross train for other positions within the company over time Attend periodic required trainings and All Team Meetings Complete training as a Dog Handler and work as a Dog Handler in the parks approximately 1 day per week, maintaining confidence and proficiency in working professionally with dogs Develop in depth knowledge and understanding of dog breeds and dog behavior Mentor new team members as assigned Uphold the DDL Purpose and Values, communicating clearly, openly, honestly, and kindly Experience and Education: High school diploma, GED, or equivalent Customer service or retail experience, 1+ year preferred Must be 18 years of age to work independently in the dog parks   Required Skills and Abilities: Demonstrate outstanding attention to detail, ownership, and follow-through Able to multitask, successfully balancing professionalism with expediency Ability to troubleshoot and implement solutions Focus on customer retention and improving overall customer satisfaction Exceptional communication skills; written and verbal A goal-oriented attention to detail Comfortable working in close proximity to dogs Strong computer skills Ability to lift 45 pounds Ability to stand up for 8 hours   Preferred Qualities: Ideally a successful candidate should have experience working with dogs, should lead by our Purpose & Core Values, inspire others through their professionalism and work integrity, respond creatively to “continuous change,” seek out information when in doubt, and participate in building and maintaining of a positive and healthy work environment.   Location Elliott   This position is currently not accepting applications. To search for an open position, please go to http://DowntownDogLounge.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Concierge in Seattle, WA Posted on: 8/3/2023 [Apply Now] Other Jobs Within 60 Miles Concierge in Seattle, WA Posted on: 8/3/2023 [Apply Now] Dog Handler in Seattle, WA Posted on: 7/6/2023 [Apply Now] Packleader (Supervisor/Lead) in Seattle, WA Posted on: 8/3/2023 [Apply Now] Follow us

 

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