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Title

Reservations and Sales Associate  

Location Museum of Life and Science  
About the Organization The Museum of Life and Science, one of North Carolina’s top family destinations, has been a beloved Durham institution for 75 years. The Museum features 84 acres of exhibits, experiences, and outdoor exploration, including one of the East Coast's largest butterfly conservatories and a two-story science center. As an accredited zoo, the Museum is home to lemurs, black bears, endangered red wolves, and more than 140 species of live animals, butterflies, and insects. Readers of Durham Magazine, Indy Week, and Carolina Parent have repeatedly named us the top Museum in the Triangle. Charity Navigator rated the Museum, a 501(c3) nonprofit organization, 100 out of 100-- the highest possible score.



Our mission is to create a place of lifelong learning where people of all ages embrace science as a way of knowing about themselves, their community, and their world. The Museum serves our increasingly diverse community with interactive and accessible experiences that build and develop lifelong connections with science, nature, and critical thinking. The Museum partners with NASA, NOAA, the National Science Foundation, Duke University, NC State University, and the University of North Carolina on many research projects and programs.



In addition to an incredible team of co-workers, the Museum provides competitive compensation commensurate with experience, as well as a full array of employee benefits for eligible positions, including a generous 403b retirement plan with employer contributions, health, dental, and vision insurance, flex-spending plans, life insurance, long-term disability insurance, paid vacation and sick leave, nine paid annual holidays, employee appreciation events, and a family membership to the Museum.  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Description

Position Objective:  Support the Museum’s mission on the Reservations team by maintaining a positive work environment and delivering an exemplary level of service on all functions of the department, and being knowledgeable about Museum programs, events, exhibits, procedures, and products.

Responsibilities

  • Proactively engage with external audiences to build group reservations pipeline
  • Be knowledgeable about all offerings on campus including group reservations, camps, classes, events and memberships in order to assist a multitude of requests
  • Maintain practices that help team effectively manage the needs of internal customers of the department including Guest Relations, Database, I&L and Membership
  • Manage telephone and email inquiries regarding general information, reservations, programming, and registrations
  • Assist in answering the museum main line as well as all Reservations lines
  • Manage and act in all customer service and administrative duties associated with
  • Group reservations including confirmation process, group check-in, invoicing and deposits
  • Assist guests with on-line registrations
  • Cross train on all Guest Relations areas including Admissions, Ranging and Parking to assist as needed
  • Work on special projects as assigned including Camp Scholarships, Event check in, etc
  • Able to work a flexible schedule including one weekend day weekly, at least one full weekend a month, and occasional evenings
  • Always demonstrate adherence to Museum safety procedures.
  • Engage with Museum visitors in a positive and helpful way to support an enjoyable and safe guest experience.
  • Prioritize the Museum’s values of inclusion and kindness in all interactions with staff, volunteers, and guests.
  • Additional duties as needed

Actual Pay Rate: $16.50/ hour

 
Position Requirements

Required:

  • Customer service experience (2+ years)
  • Sales experience (1+ years)
  • Ability to proactively address guest needs
  • Strong interpersonal skills including the ability to work collaboratively
  • Must communicate effectively over email, phone and in person
  • Ability to work with diverse, multi-generational audience
  • Can prioritize competing tasks with attention to detail
  • Creative and resourceful
  • Must have a pleasant and engaging attitude
  • Proficient in Microsoft Office (Word, Excel, Outlook)

Desired:

  • Data management experience (1+ years)
  • Knowledge of Altru, UltraCamp and TicketLeap are a plus
  • Experience with multi-line phone system
  • Spanish language skills

 

 
Shift Days  
Pay Range 16.50/ hour  
EOE Statement The Museum of Life and Science is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. In addition, we will provide reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. As an equal opportunity employer, we value the differences and benefits that a diverse culture brings. Join us!
 
Category Guest Services  

This position is currently accepting applications.

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