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Scheduling Coordinator 

Category Patient Services  

POSITION SUMMARY:  The Scheduling Coordinator is responsible for providing exceptional customer service through patient communication management and patient education and sales.  This individual is responsible for practice success through schedule management and optimization, and accurate data collection.

Position Requirements


  • Ensures Quality of Care and Exceptional Customer Service through:
    • Patient Communication Management
      • Greet patients in a friendly, professional manner using proper telephone etiquette
      • Complete recall #3 phone calls
      • Follow up on missed appointments
      • Triage patient’s needs to schedule appropriately
    • Patient Education and Sales
      • Provide patient education on the purpose and expectations of their appointment
      • Answer phone inquiries related to our products and services
  • Ensures Practice Success throughout each patient encounter through:
    • Appointment capture
      • Effective schedule management and optimization
    • Data Collection and Accuracy:
      • Collecting and entering thorough demographic data, and verify its accuracy.



  • High school graduate, or equivalent
  • Previous medical office experience is preferred



  • Polite, professional, and courteous.
  • A focus on the provision of quality care and service excellence.
  • Proficient in EHR, including proven competency in accuracy of data entry.
  • Proficient with ophthalmic medical terminology.
  • Recognition of the ophthalmic exam process and the ability to record exam details.
  • Ability to effectively communicate in person, by phone, and in writing.
  • Superior organizational skills and attention to detail.
  • Dependable and self-motivated.
  • Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment



  • Physical Activity:  Talking, Hearing.
  • Physical requirements: Sedentary work.  Involves sitting most of the time.
  • The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Full-Time/Part-Time Part-Time  
Shift Days  
Pay Rate  
Position Status Part time  
Manages Others No  
Travel Required No  
Position Scheduling Coordinator  
Exempt/Non-Exempt Non-Exempt  
Location Cataract and Laser Institute ASC - South Bend/Mishawaka  
About the Organization The vision of the doctors and staff of Midwest Eye Consultants is to provide our patients with excellence in eye health care. In order to fulfill this vision, the doctors of Optometry and Ophthalmology, along with our technicians, opticians and patient services staff, embrace the ongoing evolution in eye care through expanded technology and knowledge. In addition, our doctors of optometry work hand in hand with doctors of ophthalmology, enabling us to provide both primary and secondary care.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
supervisorUID None Specified 

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