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Resource Navigator (Full time with benefits) 

Category Outreach Services  

Department: Outreach Services

Responsible to: Regional Coordinator

Status: Hourly-$15.00/hr

General Responsibilities:

  • Assist low-income individuals and families by providing a range of supportive services designed to promote economic self-sufficiency.
  • Protect the privacy of customers and hold in confidence all information obtained in the course of service.
  • Provide quality professional customer service at all times.

Essential Duties and Responsibilities:

  • Determine eligibility of low-income households for all Outreach department programs.
  • Design an Action Plan with each program-eligible household and provide relevant resource referrals to promote self-sufficiency.
  • Conduct data collection via FACSPro database.
  • Complete or collect all required program documentation with accuracy, consistency, and compliance.
  • Attend relevant community events to support the agency programs; including evening and weekend events or meetings as needed.
  • Develop and maintain positive relationships with relevant public and private authorities and service providers.
  • Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors
  • Travel throughout service area as needed.
  • Perform other duties as assigned.


Position Requirements

Education and Experience Qualifications:

  • Associate Degree in Human Services preferred.
  • Experience in human services, specifically with low-income populations, preferred.


Additional Requirements:

  • Complete additional certification as required.
  • Understand the importance of daily work attendance, and its impact on coworkers, clients, and the agency.
  • Possess the ability to navigate and effectively resolve conflict.
  • Must have strong communication and organizational skills.
  • Must be self-directed and able to prioritize in a fast paced environment.
  • Must be willing to accept new challenges.
  • Must have proficient computer skills (Word, Excel, Outlook, Internet).
  • Must have reliable transportation, a valid driver’s license, provide proof of insurance, and MMCAA’s “Insurance Carriers” driving record review.
  • Successfully complete Criminal History and Child Abuse/Neglect clearance procedures at time of hire and when requested.
  • Must comply with Agency tobacco free and drug free policies.
  • Proof of COVID-19 vaccination required.
Full-Time/Part-Time Full-Time  
Starting Wage $16.50  
Position Resource Navigator  
Number of Openings 1  
Location Farwell Administrative Office  
About the Organization Mid Michigan Community Action is a nonprofit agency that has been fighting poverty and empowering individuals and families since 1966. We are looking for candidates who share our passion for cultivating stronger communities. If you possess the desire to help others and inspire self-sufficiency, we encourage you to apply for our career opportunities.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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