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Title

Delivery Specialist 

Category Operations  
Number of Openings 5  
Location Colma  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Description

The VinFast Delivery Specialist is responsible for delivering VinFast vehicles to new customers. It is the advisor's responsibility to ensure delivery vehicles are in pristine condition, at the right place and at the right time for customers to take delivery. The Delivery Specialist role is the direct point of contact for new customers preparing to take ownership.

RESPONSIBILITIES & KEY ACTIVITIES:

  • Welcome customers to VinFast by making their journey to ownership a delightful experience
  • Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer's needs and comfort level
  • Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service
  • Regularly follow-up and check-in with customers and timely monitor the vehicle registration process
  • Contribute ideas toward improving the VinFast delivery experience, as well as back-end processes and procedures
  • Demonstrate a mastery of all VinFast products and services, as well as local incentives for EV owners
  • Keep up with industry trends and best practices.
 
Position Requirements

MINIMUM REQUIREMENTS:

  • Experience in automotive retail, a plus
  • Automotive finance and lease, a plus
  • Title and registration process experience, a plus
  • Excellent verbal and communication skills
  • Consistent record of customer service excellence
  • Ability to work cross-functionally with sales, service, logistics, and admin teams
  • Dealer Management System experience, a plus
  • Ability to work across multiple systems
  • Strong organization and time management skills
  • Willingness to work on a flexible schedule, according to activity volume
  • A valid driver’s license and an acceptable and safe driving record required
 
Open Date 10/21/2022  
Req Number OPE-22-00006  
About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.
VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.
 
EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.  

This position is currently accepting applications.

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