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Help Desk Support Technician_WDC 

Category Information Technology  

Contingency Upon Award

Serves as the Service Desk Incident initial point of contact to log, resolve and document end-user problems. Provides technical refresh support, involving deployment of new laptop hardware, operating system upgrades, and specialized software installation. Provides technical support for mobile devices, audio visual and video teleconference equipment. Provide distribution of software and documentation, system and network status, incident entry via incident management tool and problem management and root cause analysis processes. Additionally provides customer equipment relation support and inventory.

Position Requirements


  • Comprehensive knowledge of the use of personal computers and solid understanding of software fundamentals.
  • Proficient with a variety of domain and email account administration tools and familiar with standard corporate security policies.
  • Ability to communicate moderately complex or technical information, ideas, and results effectively in both oral and written form; compose correspondence and reports.
  • Experience in troubleshooting/repair within desktop and networking support, IT concepts, and software applications.
  • Capable of providing technical refresh support, involving deployment of new laptop hardware, operating system upgrades, and specialized software installation
  • Experience in installation, setup and troubleshooting of engineering and accounting software applications.
  • Proficient with MS Windows and Office, VPN / remote access, and anti-virus software.
  • Must be able to think logically and act decisively in critical situations.
  • Desired skills include Apple iPhone and iPad support, Samsung Galaxy and Note smartphones support, knowledge of personal cellular hot spots


Education: High School Diploma

Experience: 5 years of IT Support

Required Certification: CompTIA Security+

Travel: Up to 25%


Full-Time/Part-Time Contingent  
Position Help Desk Support Technician_WDC  
Number of Openings 2  
Location Washington, DC  
About the Organization RLM Communications, Inc. with several locations in the United States, is headquartered just a few minutes away from the gates of Fort Bragg, NC. RLM is quickly growing as a small business and a leader in the community. We specialize in:
•Information Assurance, Information Technology, Intelligence, & Cyber Security
•Information Technology Infrastructure Library (ITIL) Training & Implementation
•Healthcare IT
•Systems Integration & Audio Visual Support
•Program Management & Staff Support Services

RLM is a Quality focused organization. Quality means providing the customer with excellent solutions that completely fulfill their requirements. We strive to continuously improve our processes, personnel, and services to ultimately become the government's contractor of choice. Quality is the philosophy behind all we do, our strategy for growth… it is our mission!

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