Contingency Upon Award
Serves as the Service Desk Incident initial point of contact to log, resolve and document end-user problems. Provides technical refresh support, involving deployment of new laptop hardware, operating system upgrades, and specialized software installation. Provides technical support for mobile devices, audio visual and video teleconference equipment. Provide distribution of software and documentation, system and network status, incident entry via incident management tool and problem management and root cause analysis processes. Additionally provides customer equipment relation support and inventory.
Education: High School Diploma
Experience: 5 years of IT Support
Required Certification: CompTIA Security+
Travel: Up to 25%
This position is currently not accepting applications.
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