Share Email Opening Title Customer Service Representative - Healthcare Accounts (Onsite)  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Customer Service Representative, Healthcare Accounts (Onsite) Valor Global currently has openings for customer service representatives working with medical accounts assisting patients regarding their accounts and billing. Full-time positions are available for Inbound positions. The position is Onsite for the first month of employment and training, reporting to our office at 13430 N. Black Canyon Hwy #250 Phoenix, AZ 85029. The goal of the Customer Service position is to provide excellent customer service to patients calling in regarding their accounts and billing. Any healthcare or insurance experience is a plus and would make the duties easier. Patient satisfaction and providing support and reassurance will be important in the role, as the callers will be inquiring about various different aspects. It is a fast-paced environment, and knowing your way around our Electronic Medical Record system and being tech savvy always is beneficial. Call metrics regarding calls answered and efficiency will be measured. PREFERRED EXPERIENCE: · Healthcare/Medical experience, Healthcare front or back office · Experience with Insurance and reading explanation of benefits · Call Center experience · EMR (Electronic Medical Records) system experience and ability to navigate through multiple systems simultaneously · Spanish speaking a plus - higher starting pay!   SKILLS: · Must have active listening skills, friendly voice, and good phone skills with excellent written and verbal communication · Analytical with the ability to research data while navigating system, identify potential issues and find best solutions · Know when to escalate scenarios to best assist a caller · Must have very dependable work habits including meeting attendance/tardiness guidelines   JOB DUTIES: Navigate and accurately document in EMR software system while assisting patient calling, excellent experience navigating multiple screens at the same time Handling up to 60 calls a day Follow all company procedures, guidelines, and policies Ability to arrive on time and work assigned schedule Perform other tasks as trained and assigned Maintain HIPPA Compliance at all times   BENEFITS: 401(k) Dental insurance Disability insurance Health insurance Vision insurance Life insurance Paid time off   SCHEDULE:  Full time Tuesday-Saturday (between the hours of 6a-6p)     Position Requirements   Full-Time/Part-Time Full-Time   Rate of Pay   Position Customer Service Representative (Healthcare related)   Location Phoenix   About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs. At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers. Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.   This position is currently not accepting applications. To search for an open position, please go to http://GMI.appone.com Follow us

 

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