Job Information: Customer Service - Entry-Level

Join us at PRISM for an exciting new career opportunity!

Caring Team Environment where YOU matter

If youre looking for a career that

Satisfies your interest in the medical field with values centered around patient care
Gives you a stable, Monday through Friday, 8:00am-5:00pm schedule
Provides unmatched training so you are confident in your ability to help others
Offers opportunities to help patients and make a difference in other lives everyday

then PRISM is the right match for you!

Founded in 2006 and headquartered in Elkin, North Carolina, PRISM is a nationwide provider of specialty home medical supplies with a core competency in advanced wound care products. Most recently, Henry Schein, Inc. the worlds largest provider of health care solutions to office-based dental and medical practitioners, announced the acquisition of a majority ownership position in Prism Medical Products, LLC (PRISM). PRISM serves a broad and loyal referral network of nationally affiliated and independently operated wound care clinics, as well as specialist practices and clinics in primary care, ostomy, podiatry, rehabilitation and physical therapy, general and plastic surgery, dermatology, and vascular medicine. PRISM enjoys strong referral retention rates as well as high marks for customer satisfaction.

We continue to be a fast-growing home medical supply company that serves our community. Consistently delivering our special recipe of quality and reliable service for all patients, medical facilities, and vendors has made us a unique presence nationwide. We are a valued and trusted health care partner.

If you are interested in the medical field but want to start a new career behind the scenes, join our Managed Care Services team! Need education and training? Let us help you! We focus on proprietary and off-campus training opportunities and education to provide the support you need to deliver exceptional patient care and advance your career. We strive to be Masters of Customer Service by collaborating and delivering specialized, solution-based services to our clients which include, but are not limited to, healthcare case managers, utilization management, medical providers, nurses and patients. We are now hiring ambitious, motivated individuals to work with the team and assist with insurance verification, documentation retrieval, patient intake, administrative tasks, and continuous communication to ensure we are meeting our client needs. Be a part of our team!

Our entry-level customer service position within our Managed Care Services department provides you with the opportunity to learn and grow in:

Maintaining patient files with accuracy and efficiency according to departmental procedures
Delivering effective and continuous communication across multiple means such as phone, email, and text - demonstrating an ability and willingness to handle clients in both routine and more challenging conversations with courtesy and professionalism.
Conducting eligibility screenings on insurance benefits and co-payments; Re-verifying benefits and obtaining authorization and/or referral(s) prior to processing order.
Upholding clinical compliance as regulated by health plan guidelines.
Processing transactions accurately by verifying, part numbers, quantities, shipping instructions, and etc.
Navigating computer to toggle between multiple screens and systems.
Maintaining product and service knowledge in an often-changing industry.
Utilizing time wisely to complete assigned tasks before the end of the scheduled shift to support company and departmental vision.

Commit to Community

Opportunities to give back and volunteer
Events with local childrens homes
Elkin Valley Trails Association
Yadkin Valley Animal Shelter
Habitat for Humanity
And much MORE!


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Customer Service - Entry-Level - Managed Care Services