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Client Services and Meeting Coordinator 

Category Business Support  

The Client Services & Meeting Coordinator is the primary NCM representative who works in support of an assigned Executive Conference Moderator(s) and/or a Consultant(s) to plan and execute 20 Group meetings, in-dealership meetings and OEM programs. The Coordinator serves as the primary customer service contact for NCM clients as well as a liaison to all other company departments ensuring adequate compliance for all NCM clients business needs.


  • Provide organizational and administrative support and clerical assistance to the Moderator(s) and/or Consultant(s), as needed.
  • Serves as the primary customer service contact for NCM clients, corresponding via email, phone and fax to troubleshoot and assist with the needs of the client.
  • Meeting Planning; negotiation of food and beverage, audio visual, on/off-site activities, transportation, meeting attendance, etc.
  • Works with the Moderator(s) and/or Consultant(s) for approval and processing of any and all necessary payments remitted on behalf of the 20 Group members or OEM programs during the meeting planning process.
  • Work closely with other departments to ensure new clients are educated and prepared for upcoming meetings.
  • Review Contract Request Forms submitted by the Moderator(s) and/or Consultant(s) for accuracy and completeness prior to submitting to Maritz for sourcing.
  • Work closely with Maritz through contract process.
  • Calendar management, including, but not limited to, Moderator(s) and/or Consultant(s) schedule, meeting planning chart, etc.
  • Meeting material maintenance; proofing, editing and preparing meeting literature. Proofs any client facing material to ensure accuracy and professionalism on behalf of the company.
  • Assists in ensuring clients monthly products are submitted and produced by groups stated deadlines by conducting follow-ups and sending reminders to all necessary clients regarding the submission of their monthly financial data. Additionally, communicating with the Moderator(s) and/or Consultant(s) regarding the status of financial submissions each month.
  • Updates all necessary programs with current client information in a timely manner, such as WinMaster, Outlook, Salesforce, etc.
  • Effectively communicate and execute all aspects of meeting planning with on- and off-site employees.
  • Fill in for Receptionist on a rotating schedule during breaks, lunches and absences.
  • Assists with work overflow.

Position Requirements


  • Bachelor’s Degree preferred, however, requirement may be satisfied with equivalent combination of education and experience.
  • A minimum of 2 years related work or industry experience.
  • Knowledge of CRM/databases, a plus.
  • Advanced capabilities with Microsoft Office.
  • Ability to handle private and confidential information in accordance with company’s interest and policies, legal requirements and business ethics.
  • Strong written and oral communication skills.
  • The ability to work in a fast-paced environment and adapt quickly to change.
  • Superior customer service skills.
  • While performing the duties of this job, the employee is routinely required to stand, walk, sit, speak, hear, see and use hands to handle objects.
  • The employee must be able to lift and/or move up to 50 pounds.


Full-Time/Part-Time Full-Time  
Position Client Services and Meeting Coordinator  
Exempt/Non-Exempt Non-Exempt  
Open Date 10/13/2022  
Location Corporate Headquarters, 4717 Grand Ave Kansas City, MO 64112  

This position is currently accepting applications.

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