Share Email Opening Title IT Operations Center Technician I  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   About the Organization Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. • Industry expertise since 1971 • 730,000+ clients in the U.S. and Northern Europe • Pays 1 in 12 U.S. private sector employees • Largest HR company for small to medium-sized businesses • Product development company having products for payroll, benefits, and HR.   Description GENERAL PURPOSE In a supervised 24/7 Operations Center, executes daily processing schedules for payroll branches and Corporate business units. Monitors the Paychex network of servers, components, switches, routers, backups, and associated hardware using a variety of established software tools. Responds to system issues and alerts for defined business services. Initiates problem tickets to Enterprise Support and third level technical teams and performs documented troubleshooting steps. Specific Responsibilities : Responsibilities 1) Monitors Paychex business applications including Unix and Windows infrastructure and processes, Network routers and switches, middleware, and user transactions using a variety of monitoring tools to ensure the operational uptime of the business services. Responds to alerts and takes appropriate action based on defined knowledge and procedures to ensure maximum systems uptime. 2) Monitors automated job scheduler to identify abnormal job completion and to ensure the success of daily, monthly, and quarter end processing jobs for branches and Corporate business units. Follows documented procedures for consistent resolution of issues. 3) Monitors system backups using various backup technologies to ensure critical system data is recoverable. 4) Performs basic troubleshooting of the event condition to resolve alerts using various software tools and documentation. 5) Executes routine processing jobs utilizing menu options to create encrypted media files for federal, state and local taxing agencies. 6) Works with Enterprise Support and 3rd Level teams to manage incident and problem tickets to ensure timely resolution of issues. 7) Prepares backup tapes for offsite storage utilizing media scanning software to ensure availability of tapes for system and data recovery. 8) Answers incoming Operation Center phone calls, log requests for service, and respond to email inquiries to ensure customer satisfaction.   Category PD&IT   Position Requirements REQUIREMENTS Consideration may be given to a candidate with a degree in lieu of experience Education : Education Level - Academic Concentration/Major - Req/Preferred Bachelor's Degree - Computer related discipline - Preferred Work Experience : Experience - Experience Details - Req/Preferred Applicant should have experience in IT Operations. Applicant should have experience with Paychex services and monitoring and processing tools. Applicant must be able to work a variety of shifts in a 24/7 operation. Skills and Abilities : Skill/Ability - Describe Skill/Ability - Proficiency Applicant should have experience in IT Operations. Applicant should have experience with Paychex services and monitoring and processing tools. Applicant must be able to work a variety of shifts in a 24/7 operation. Licenses and Certifications : Enter License/Certification - Other License/Certification - Time Frame Upon Hire - Req/Preferred   Open Date 10/10/2022   Close Date   Full-Time/Part-Time Full-Time   Created By Sandeep Sharma   Hiring Manager(s) Craig Deisering   Req Open Date None Specified  Req Open Date None Specified  This position is currently not accepting applications. To search for an open position, please go to http://PaychexITSolutionsIndia.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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