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Title

Group Fitness Lead 

About the Organization YWCA Minneapolis is a nonprofit organization founded in 1891 as a member of YWCA USA, the oldest and largest multicultural organization in the world.

The mission of YWCA Minneapolis is eliminating racism, empowering women and girls, and promoting peace, justice, freedom and dignity for all. Our vision is to be the most trusted and effective change agent in the journey to eliminate racism and sexism in our community.

We are a trusted social justice organization with a 130+ year history of advocacy for women and children. More than 30,000 people in our community are served every year by YWCA Minneapolis, through award-winning programs, classes, and workshops.

YWCA Minneapolis strives every day for:
• Race and gender equity
• Economic independence for women
• Respect for diverse cultures
• Children and youth who thrive
• A community that is vibrant and healthy

 
Category Health & Wellness  
Description

JOB SUMMARY:

Self-starter, able to work independently. Responsible for creating welcoming, supportive and inclusive member experiences by sustaining smooth operations of the group fitness department and building(s) in accordance with YWCA Health and Wellness brand expectations, facility standard operating procedures and department policies and best practices. 

ESSENTIAL FUNCTIONS:

Support to Group Fitness Team:

Assist with management of Group Fitness Department using cloud-based administrative tools.

Work to achieve department goals collectively and individually that support the department vision and the mission of YWCA Minneapolis.

Collaborate with team members, leaders and across departments to develop innovative health, wellness and fitness events for YWCA Minneapolis.

Build positive relationships demonstrating a commitment to creating exceptional experiences and quality customer service for members, guests and co-workers.

Anticipate, prioritize and appropriately manage all situations that arise in the studio and facility.

Staff Leadership:

Model excellent communication, teamwork skills, and the YWCA Mission though cross-departmental work.

Provide direction to staff to ensure quality customer service, compliance with YWCA policies and procedures, and accountability to job expectations.

Provide leadership during shifts to support building operations, including member conflict resolution, maintenance issues, and staff support.

 Administration and Manager on Duty Shift(s):

Responsible for daily tracking of forms.

Perform closing procedures.

Provide short-term breaks for frontline staff.

 Member Satisfaction:

Ensure delivery of YWCA brand standards.

Supports sales team by giving tours during busy times or off hours.

Resolve customer concerns and answer customer inquiries.

Maintain compliance, security and operations by upholding policies and enacting standard operating procedures.

 

RELATIONSHIPS:

This position reports to the Group Fitness Manager who reports to the Uptown/Downtown General Manager(s).  The incumbent will interact with several levels of the Health and Wellness Department and Health and Wellness customers.  Critical relationships include front line staff, the coordinator team and the manager team and the members.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT:

YWCA Minneapolis is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary:  $20 - 22 / hour

 

 

 
Position Requirements

QUALIFICATIONS:

Required:

High School Diploma or GED;

Certified Group Fitness, Yoga or Pilates instructor.

Organized, detailed and results oriented.

Demonstrated business writing skills.

Exceptional customer service skills and proven ability to work independently as well as in a team setting.   

Competent in Microsoft Suite.

Proven ability to manage conflict in a professional and solution focused manner. 

Demonstrated ability to take initiative and make sound decisions.

Must be professional while dealing with ambiguity.

Must have excellent communication skills—written and verbal.

Strong relationship building and interpersonal skills with internal & external customers.

Preferred:

Experience as a supervisor or team lead.

Working knowledge of health & wellness.

 

PHYSICAL DEMANDS:

Must be able to lift and carry up to 35 lbs.

Must be able to walk continuously, use stairs and kneel and crouch.

 

ADDITIONAL NOTES:

This job description represents the major functions but is not intended to be all-inclusive. 

 
Full-Time/Part-Time Part-Time  
Salary $20-22  
Number of Openings 2  
Exempt/Non-Exempt Non-Exempt  
Location All Facilities - Downtown/Uptown/Midtown  
EOE Statement YWCA Minneapolis is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  
HoursPerWk None Specified 

This position is currently accepting applications.

Apply Now



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