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Outsource Delinquency Processor II 

About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. LERETA is an industry leader with an enormous focus on technology, innovation, and commitment to service excellence.  
Open Date 11/15/2022  
Position Outsource Delinquency Processor II  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Category Tax&Flood  
Location Rancho Cucamonga  
Req Number TAX-22-00109  

The Outsource Delinquency Processor II processes and researches delinquencies. The role understands and follows Lender Business Rules manages their pipeline ensuring the lender’s Service Level Agreement is not compromised. The position maneuvers through systems and understands data history and workflows, advising of any unusual circumstances or requirements that could endanger the Service Level Agreement being met or result in a lost property.


Tax Procurement and Payments

  • Procures tax amount data from taxing agency jurisdictions. Tax amount data procurement method consists of telephone, e-mail, fax communication to taxing agency jurisdictions
  • Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing.
  • Researches delinquencies from the annual delinquency search, mail or out of cycle searches and may include B & C Service loans that may require research for penalty determination
  • Follows agency guidelines and special processing instructions
  • Builds Tax Lines as needed utilizing the TED table
  • Validates lender payees prior to making disbursements
  • Completes Tax Processing Reports accurately prior to ELD (excluding Handle Manual if applicable)
  • Completes all required processing on exception reports within SLA
  • Balances all disbursements prior to end of day and submit all payment back daily


Workflow Management

  • Monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiency processing research task
  • Prepares production/statistical reports to mortgage lenders and direct supervisors
  • Notifies Leadership when overtime or assistance is needed
  • Ensures no items go out of standard or miss any SLA’s

Customer Service

  • Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner
  • Notifies business partners of reporting errors in a clear concise manner
  • Maintains positive working relationships with both internal and external business partners


Quality Control

  • Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Task Delinquency standards are met
  • Prepares production/statistical reports as applicable
  • Maintains required quality scores consistently


This position will perform other duties as assigned based on the needs of the department.

SALARY RANGE: $16.34 - $20.43

Position Requirements
  • Minimum 1 year as an Outsource Delinquency Processor I
  • High School Diploma or equivalent
  • Experience in Microsoft Excel, Microsoft Word and Microsoft Access
  • Data Entry/Computer usage experience
  • Customer Service Experience

Preferred Education & Experience

  • Tax Service or Mortgage Servicing experience
  • Associates Degree


EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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