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Associate IT Support Specialist 

EOE StatementCPSI is a proud equal opportunity employer (EOE). However you identify and whatever background you bring, we welcome you to apply to any role that would make you excited to work in healthcare. All employment decisions are based on business needs, job requirements and individual qualifications, regardless of race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law. We are committed to being a company where people thrive by being themselves and are inspired to do their best work every day.

CPSI is searching for an Entry level desktop/server technician with a support background and good communication skills to provide front line technical support of our applications and products in the rural healthcare market of Hospitals, Clinics and Long Term Care Facilities.

An ideal candidate would:

  • Be able to produce working solutions to both technical and non-technical problems that are presented.
  • Be able to narrow down the root cause of issues when troubleshooting
  • Begin approaching solutions to problems as the sum of multiple parts, not simply atomic tasks.
  • Be proficient in applying new patterns and techniques - able to provide outside of the box troubleshooting to new problems.
  • Be involved in support discussions from a technical standpoint, taking many factors into consideration.
  • Be able to take on responsibilities outside of the traditional support role when necessary.
  • Take initiative and demonstrates maturing troubleshooting practices

Essential Functions:

  • Provide client software, server components, peripheral software and hardware support for Evident and AHT products.
  • Install and troubleshoot Apache web based applications.
  • Assist with network setup, security and communications.
  • Provide support for Terminal Server and VDI systems.
  • Support image acquisitions, storage, conversion and printing.
  • Provide Active Directory management.
  • Provide AIX Server support and assist with data migrations.
  • Support both Linux and Windows server environments, networking, file systems, and backups.
  • Assist in troubleshooting escalated tickets and work with development on a resolution.
  • Create a collaborative environment with other team members to ensure the team's overall effectiveness
  • Identify and communicate potential risks and roadblocks
  • Shows ability to meet team commitments.
  • Able to use support tools on a day to day basis.
  • Becoming more self-reliant, especially on team related items.


Position Requirements
  • Bachelor's Degree in a Technical field of study or equivalent work experience
  • Educational or practical work in Linux or Windows Servers, Networking, Desktop Support etc.
  • Ability to be flexible and work analytically in a problem-solving collaborative environment
  • Excellent communication and interpersonal skills
  • Strong organizational, multi-tasking, and time-management skills
  • Must be detail oriented and able to follow through on issues to resolution
  • Must be able to act both independently and as a team member
  • Ability to convey technical processes and terminology into easy to understand language.
  • Willingness to learn and accept mentoring
  • Carrying ~50lbs or less
  • Occasional Travel - 25% or less
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This position is currently accepting applications.

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