Essential Functions:
- To continuously monitor and improve the above-named operations.
- Responsible for all administrative procedures to ensure all of the operations are run professionally and in accordance with Health and Safety policy.Communicates regularly with support departments including, but not limited to, Sales, Housekeeping, Room Service, and Accounting.
- Coordinate Hawaiian cultural activities for the guests of the resort, including Aloha Week Festivities.
- Ensure cultural offerings are made available to guests-Hanukkah, Kadomatsu, etc.
- Assists with the planning of events (eg.,Christmas Tree Lighting ceremony)
- Plans and attends daily, weekly and/or monthly meetings including departmental communications meetings.
- Assists with the duties of the Guest Services Manager and/or Director of Front Office in her absence.
Additional Duties and Responsibilities:
- Reports all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
- Provides instruction and/or guidance for guest and employee safety in fire or other emergency situations.
- Responds to guest questions. Provide guest assistance, direction and information as requested when working in public areas.
- Conducts regular/daily courtesy calls to guests, both in house and those who have not returned more than one year.
- Liaises continuously with the hire car operator to ensure top quality service is provided to our guests
- Ensure that all physical aspects of the areas are under control and are always kept in a good state of maintenance.
- Ensure that proper reception of guests on arrival by Limousine/Towncar/Taxi at the entrance of the hotel is carried out
- Performs a variety of other duties as assigned.
Education/Training Requirements:
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- High School Diploma or General Education Diploma required.
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- College degree in hotel management or similar field preferred.
Experience/Skill Requirements:
- Two(2) years experience in Reservations and/or Front Desk operations required.
- One (1) year management experience required.
- Read, speak and write Japanese (formal) and English fluently
Licenses/Certifications:
- CPR and Standard First Aid Certification preferred.
Mental Capacity & Organizational Skill Requirements:
- Ability to pay attention to detail, work in a fast paced environment, handle multiple tasks and have a high level of patience.
- Ability to use sound judgment.
- Ability to comprehend and follow oral and written instructions and procedures.
- Ability to prioritize work.
- Ability to access, understand and accurately input information using a complex computer system utilizing software such as Word, Excel for Windows, Fidelio and Microsoft Outlook.
- Ability to effectively use a 10-key adding machine to perform moderate to complex mathematical calculations without error.
Communication Requirements:
- Ability to communicate effectively in English both verbally and in writing.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of maturity, patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Physical Requirements (Based on an 8-hour work day)_:
Stand / Walk: __1-2__ hours a day
Sit: __6-8__ hours a day
Drive: __0.25__ hours a day
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Lift/carry: (Occasionally = 1/3 workday. Frequently = up to 2/3 workday)
0-20 lbs. ? Not at all X Occasionally ? Frequently
21-50 lbs. ? Not at all X Occasionally ? Frequently
51-100 lbs. X Not at all ? Occasionally ? Frequently
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Employee is required to:
Bend: ? Not at all X Occasionally ? Frequently
Squat: ? Not at all X Occasionally ? Frequently
Kneel: ? Not at all X Occasionally ? Frequently
Climb: X Not at all ? Occasionally ? Frequently
Reach above shoulders ? Not at all X Occasionally ? Frequently
Perform Repetitive Hand Motions: X Not at all ? Occasionally ? Frequently
Other Physical Requirements:
- Ability to move throughout the work area while performing the essential job functions.
- Ability to lift up to 25 lbs.
- Ability to sit and walk for extended periods of time.
Environmental Exposure:
Indoors: ? Not at all ? Occasionally X Frequently
Outdoors: ? Not at all X Occasionally ? Frequently
Other Requirements:
- Must maintain a neat, clean and well-groomed appearance as outlined in the employee handbook.
- Ability to work varying shifts and maintains attendance in accordance with the hotel’s attendance policy.
- Ability to comply with hotel rules and regulations including policies regarding safety and grooming standards.
- INFORMATION:
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
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