Share Email Opening Title Technical Services Engineer 3 (2022-156)  Astronics Subsidiary Astronics AES   Location Kirkland, WA   Description JOB SUMMARY The Cabin Electronics division of Astronics AES is looking for an experienced Technical Services Engineer who will be a technical interface for our global customer base. Youll have the opportunity to work directly with global airline customers through design of new cabin power installations, delivery and installation support, and fleet service through the life of our products. The ideal candidate is someone who enjoys getting their hands onto technical problems and solving them and getting to interact directly with customers. ESSENTIAL JOB FUNCTIONS Perform technical tasks requiring product knowledge at both unit component and aircraft installed system level. The technical services engineer possesses a working knowledge of equipment operation, troubleshooting and maintenance procedures and is able to apply them in a suitable and accurate manner. Provide customer interface for technical inquiries, problem solving and training regarding product performance and maintenance issues. Prepare and maintain service documentation per industry requirements. Support marketing activities e.g., installation engineering estimates, proposal preparation and customer site visits. Perform airframe manufacturer liaison activities. Key Responsibilities: Perform airframe manufacture liaison activities to assist installation engineering and new product design. Assist customer in understanding and interpreting Astronics technical documentation. Develop reports on field data/information of product performance. Provide technical customer support for installed equipment base via telecommunications and/or on-site visits. Plan, prepare and perform both shop level and line maintenance training. Prepare support documentation, e.g., service letters, service bulletins, CMM (Component Maintenance Manual) revisions and training manual revisions per Air Transport Association Specification for incorporation by technical publication group. Support marketing proposal activities to include but not limited to the preparation of installation non-recurring engineering, recurring and equipment requirements. Collect, analyze and record equipment trend failures from both customer reports and customer repair station data.   Position Requirements MINIMUM QUALIFICATIONS Education/Experience: Requires 2-year degree in an EE/systems/software field OR A&P Category A Mechanic, and five years related experience Language Skills: Ability to read, comprehend and write simple instructions, correspondence and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization Mathematical Skills: Ability to add, subtract and divide in all units of measurement, using whole numbers, common fractions and decimals Computer Skills: To perform this job successfully, an individual should have knowledge of Internet software and Word Processing software. TRAVEL REQUIREMENTS The employee will travel on average 25% per month domestically and internationally.            PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to risk of electrical shock. The employee occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. ELIGIBILITY REQUIREMENTS Must be a US Person (under ITAR rules) to be eligible. An offer of employment is contingent on successfully passing a drug test and background check. Applicants who do not successfully pass both the drug test and background check will not be considered for employment. ACCOMMODATION REQUEST Astronics AES is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail recruiting@astronics.com or call: 425-881-1700. We will make a determination on your request for reasonable accommodation on a case-by-case basis.     Full-Time/Part-Time Full-Time     About the Organization Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side-by-side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For 50 years, Astronics has delivered creative, customer-focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, military branches, completion centers, and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics. We offer our breadth of technology solutions and services through 11 subsidiary business units and numerous award-winning product brands. Serving our customers is our first priority, and every day we honor this mission with quality, partnership, and energetic global vision.   EOE Statement Astronics is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.   This position is currently not accepting applications. To search for an open position, please go to http://Astronics.appone.com

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