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Title

Ice Rink Ambassador 

Position Ice Rink Ambassador  
Location Edgewood Tahoe  
About the Organization Just steps from majestic Lake Tahoe, Edgewood Tahoe offers an award-winning experience with a LEED silver certified mountain lodge, tranquil spa, and award-winning 18-hole championship golf course-along with a wide array of dining, shopping, and outdoor activity options-Edgewood Tahoe is the premier all-encompassing lakeside resort experience in the Sierra Nevada. We are currently seeking individuals excited to explore the endless opportunities within our Edgewood Family.  
Description

Position Summary:

As an Ice Rink Ambassador at Edgewood Tahoe you greet arriving guests, address them by name whenever possible, welcome them in a friendly manner. You will monitor conditions on the ice and see that guests are safe and following safety rules. You will also assist in maintaining overall guest flow of the check in process with management to ensure details are handled properly and guest receive service that goes above and beyond. The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests. Reimagine luxury hospitality with us.

Essential Functions:

  • Basic ice-skating skills.
  • Assist with guest check-in process when needed.
  • Warmly and graciously greet all guests upon arrival.
  • Assist guests with fitting and skating equipment rentals.
  • Monitor unsafe or potentially hazardous ice conditions.
  • Monitor skaters and ensure proper ice safety procedures are followed
  • Complete transactions on point of sale for admissions and rentals.
  • Assist in the distribution and receiving of rental skates.
  • Enforce established safety rules, policies, and protocols.
  • Assist operations in ice maintenance to include shoveling.
  • Keep work area clean and well maintained.
  • During shift, rotate to shoe fitting area to provide skate rentals to guests if needed.
  • Assist in maintaining skate inventory.
  • Assist in sanitization of skate rental, cleaning of surrounding areas and other basic cleaning as required.
  • Serve food and drinks including alcohol to guests in surrounding areas.
  • Take food and drink orders.
  • Practice established guest interaction standards
  • Must come to work dressed and/or prepared for winter weather conditions.
  • Communicate clearly and professionally with staff and guests
  • Other duties as assigned. Responsibilities and activities may change at any time with or without notice.
 
Position Requirements

Qualifications / Special Skills:

  • Upbeat, outgoing, and professional personality with strong communication skills.
  • Basic computer skills.  POS skills are a plus
  • Ability to multitask and stay organized, take direction and work independently.
  • Must be a team player.
  • Must be 21 or older
  • Excellent verbal, communication, and interpersonal skills with the team, guests and other departments as needed.
  • Available to work varied shifts when needed, including weekends, holidays, and nights.

All Edgewood Team Members are Expected to:

  • Embrace and promote all facets of our vision, mission, and values.
  • Exhibit resort knowledge to accurately support and promote all departments, amenities, and programming   ventures.
  • Strategically balance customer, business, and team member needs.
  • Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.
  • Work with a broad-based constituency and provide excellent service to all internal and external guests.
  • Demonstrate cooperative behavior with colleagues and supervisors.
  • Keep information confidential as directed in the confidentiality agreement.
  • Support and comply with all Edgewood policies, procedures, and standards.
  • Protect Edgewood assets and report all safety concerns to supervisor or Security.
  • Be an ambassador of Edgewood inside and outside of work.
 
Shift Various Shifts  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time and/or Part-Time  
Category Hospitality  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Email None Specified 

Email None Specified 

Workers Compensation None Specified 

SuperVFlg None Specified 

EEO-4 Job Category None Specified 

supervisorUID None Specified 

Wage None Specified 

This position is currently accepting applications.

Apply Now



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