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Title

PC Specialist  

Description

At Sterling Bank and Trust, we know that a world-class team is a foundation of our success-that's why we are looking for a PC Specialist to join our IT team. As the PC Specialist, you provide technical support to employees onsite and remotely using your networking and software application knowledge. If you have experience maintaining computer systems, troubleshooting errors, repairing hardware, and enjoying impressing your customers with your excellent customer service, we'd love to hear from you.

Sterling's compensation and benefits packages are highly competitive. Full-time Sterling employees have access to a comprehensive health care plan, dental and vision coverage, flexible spending accounts, 401(k) plans with matching contributions, PTO, and more.

About:

Sterling Bank & Trust provides a comprehensive choice of banking solutions, innovative loan products, and outstanding personal service to individuals, professionals, businesses, and commercial customers as a trusted neighborhood bank. We're known for highly competitive deposit rates, expertise in mortgage lending, and keeping deposits at work in the local community. Our customers know that they can stop by any branch and be treated like family. Since the Bank was founded in 1984, our customers have trusted us to help them handle their banking and financial needs. With over $2 billion in assets, Sterling Bank & Trust continues to grow better to serve our customers in communities across the U.S.

EOE Statement:

Sterling Bank and Trust is proud to be an equal employment employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Position Summary: The PC Specialist is responsible for installing, modifying, and repairing personal computer hardware and software systems and provides technical assistance and training to systems users.

Essential Duties and Functions (include but are not limited to):

  • Inspects personal computer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery.
  • Installs or assists users with installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
  • Installs and configures specified software packages and PC Operating Systems.
  • Observes system functions to verify correct system operation.
  • Responds to employee inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
  • Instructs users in use of equipment, software, and manuals.
  • Recommends or performs support actions to correct problems.
  • Coordinates activities with help desk, network services, or other information systems groups.
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  • Replaces defective or inadequate software packages.
  • Refers hardware problems to service personnel for correction.
  • Completes all required product, service, and compliance training as it relates to the position and employment with Sterling and adheres to BSA Policy and procedures.
  • Perform all the above duties consistent with professional ethical standards, including reporting any observed ethical violations to the appropriate management, management and/or Board level committees, and/or the Bank's ethics hotline.

Core Competencies:

  • Integrity
    • Sets high standards of honesty for self and others; transparent intentions
    • Demonstrates trustworthiness and takes responsibility for one's actions
    • Keeps commitments that align with Sterling's Code of Business Conduct and Ethics
  • Inclusion
    • Treats people with dignity and respect
    • Creates a welcoming environment and promotes cultural competency
    • Actively seeks opportunities to volunteer and partner with non-profit agencies
  • Continuous Learning
    • Completes all required training to ensure compliance
    • Identifies and participates in learning activities that lead to professional growth
    • Actively seeks and utilizes feedback to improve and continue to grow professionally within the Bank
  • Synergy
    • Utilizes oral and written communication to enhance the relationships between teams, customers and the community members
    • Collaborates together using teams' expertise and knowledge to maximize results
    • Actively seeks information to understand team members and customers' circumstances, problems, expectations and needs

Technical Competencies:

  • Applied Learning
    • Assimilates and applies new job-related information in a timely manner
    • Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through trial and error.
    • Comprehends new information from formal and informal learning experiences.
  • Customer Focus
    • Actively seeks information to understand customers' circumstances, problems, expectations, and needs.
    • Shares information with customers to education and build their understanding of issues and capabilities.
    • Considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; avoids over commitments.
  • Problem Solving
    • Anticipates, identifies and clearly defines problems.
    • Uses sound or logical judgment to spot and analyze problems, develop alternative solutions and initiate corrective action.
    • Works effectively with Sterling employees to resolve issues and proposes and implements well-conceived, logical solutions in the best interest of Sterling.
 
Position Requirements

Required Experience and Education:

  • High School diploma or equivalent.
  • One or more years of computer technician experience, trouble shooting and solve PC and software issue.
  • Working knowledge of new systems, information, software, and upgrades.

Preferred Experience and Education:

  • Two or more years of computer technician experience.
  • Associate’s degree or higher in information technology, computer science, engineering, or related field.
  • Previous financial institution experience.

Travel:

0-5%

Physical Demands

While performing the duties of this job the employee may be required to use hands to finger, handle, or feel; and talk and hear. The employee frequently is required to walk and reach with hands and arms and stand for long periods of time. The employee is required to occasionally sit, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Work Environment

Generally, works in an office environment, may occasionally be required to perform job duties typically in office setting. The employee will be exposed to moderate stress levels associated with the performance of the job duties described above. There may be extended periods of computer and telephone use while performing job duties. Employee will be intermittently seated, standing and/or walking during the course of a normal business day. While every precaution is taken to avoid exposing employees to dangers in the workplace, working in a financial institution may expose employees to certain hazards in the event of criminal activity including robbery and/or attempted robbery.

 
Full-Time/Part-Time Full-Time  
Req Number INF-22-00015  
Location Southfield Office  
About the Organization Sterling Bank & Trust provides a comprehensive choice of banking solutions, innovative loan products, and outstanding personal service to individuals, professionals, businesses, and commercial customers as a trusted neighborhood bank. We're known for highly competitive deposit rates, expertise in mortgage lending, and keeping deposits at work in the local community. Our customers know that they can stop by any branch and be treated like family. Since the Bank was founded in 1984, our customers have trusted us to help them handle their banking and financial needs. With over $3 billion in assets, Sterling Bank & Trust continues to grow better to serve our customers in communities across the U.S.  
EOE Statement Sterling Bank and Trust is proud to be an equal employment employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Sterling Bank. Please inform Sterling Bank's human resources department if you need assistance completing any forms or to otherwise participate in the application process.
 

This position is currently not accepting applications.

To search for an open position, please go to http://SterlingBankandTrust.appone.com



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