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Title

Network Administrator- Managed Services 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization For over 41 years, Advizex has helped businesses navigate the changing landscape of information technology (IT) to find the right solutions to achieve their business objectives. To create true business value our innovative solutions are designed to meet customers individual business needs. Our people bring deep technical expertise and real-world experience to develop lasting business relationships. Through our deep heritage built from Applications to Infrastructure are essential elements of our approach driving adoption of new innovative solutions. Today, it is the further integration of Applications and Infrastructure that unleashes the power of Software Designed IT Modernization and Cloud Computing with Security requirements as the under pinning of these focused solutions.  
Description

We are seeking to add another member to our team who is passionate about technology, learning and developing new skills, and providing the best customer experience as possible. If you have the skillsets and experience supporting data center infrastructure and different technologies, Advizex has a great opportunity for you

The candidate for this position will have 5+ years' experience as a Network Engineer\Administrator and comfortable in supporting highly available 24x7 production environments. In addition to network experience, familiarity with Cloud platforms, monitoring toolsets and customer interaction is needed. As a member of this practice, you will communicate and consult with our client's business and technical personnel, blending with their IT team and working together to help identify potential problems and develop solutions.

As much as this is a highly technical position, communication skills are of equal importance and the candidate will be required to act as a Service Delivery Manager for certain clients and must be able to work with a global team. Candidate must have strong experience interacting via email, phone calls and video conferences with clients and IT Managers. They must also possess the ability to craft documentation for the US marketplace, present technical topics to upper IT management in an engaging and effective manner, and work with global overseas resources. This is a fully remote position.

This job is for you if…

  • You're interested in a meaningful job at a growing technology company where you'll work with a variety of technology solutions and be appreciated for doing your job well.
  • When you see things that need improved you get working on a solution.
  • You enjoy collaborating with highly skilled professionals with a passion for technology.
  • You want to join a culture that embraces dynamic individuals with a focus on innovation.
 
Position Requirements

RESPONSIBILITIES

The successful person for this role is an experienced Network Administrator who has a good mix of experience in different technologies with a solid background in Network monitoring platforms. They should have experience in some combination of the following specific skillsets:

Required

  • Advanced Network experience with top OEM platforms (Cisco, HPE, Aruba, Fortinet, Palo Alto)
  • Experience architecting, designing, and supporting wired and wireless networks
  • Familiarity with VMware NSX and NSX-T
  • Experience with supporting environments that reside in a public, private, and hybrid cloud deployment. Experience with Azure and/or AWS is preferred.
  • Experience (5+ years) with production administration experience in a high-availability, multi-site, 24x7 environment
  • Experience (5+ years) in managing and administering network based firewalls
  • Familiarity with infrastructure monitoring platforms
  • Excellent communication skills! Due to the amount of client interaction required daily, candidates must have the ability to effectively and efficiently communicate in emails, craft multi-page documentation, and speak fluent English on the phone.
  • Ability to work independently with strong time-management skills and personal accountability to complete tasks in a timely manner

Day to Day Requirements

  • Work with team members and clients by responding to ticket requests to complete services identified in Service Orders
  • Troubleshoot, diagnose, and remediate issues
  • Provide guidance and recommendations to clients to ensure best practices are followed for: architecture, performance, capacity, and monitoring
  • Assist with deployment of monitoring and management toolsets
  • Work in conjunction with your peers to onboard new clients
  • Troubleshoot, diagnose, and remediate issues associated within the monitoring toolset
  • Work with a variety of clients and supporting different technologies and solutions
  • Act as Service Delivery Manager for a set of clients
  • Serve as Subject Matter Expert in assisting sale teams to close deals
  • Work with Managed Service team members to continue to fine tune solution offering
  • Act as a presales resource when needed
  • Work with vendors and OEM for escalations
  • Ability to work within a rotating, on-call weekly schedule
  • Based on client needs, after-hours and weekend work may occasionally be required

Positives:

  • Automation and DevOps experience is a plus
  • Familiarity with scripting languages (Groovy, Python, etc.)
  • Experience with using ServiceNow and ITIL Framework
  • Previous MSP experience
  • Desire to take on different challenges and learn new technologies

What you’ll get…

  • A career with a company where you will be challenged, respected, and valued.
  • A career with a company that’s invested in your personal development, will offer a solid compensation package, and provides a great team environment
  • The people here do their jobs well, care about one another, care about our customers and exercise good ethics and judgement
  • Our team members health and wellness is our priority as well as rewarding them for their hard work.
 
Location Remote  
Req Number INF-22-00037  

This position is currently accepting applications.

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