Share Email Opening Title Administrative Assistant   Category Information Technology   Description SUMMARY Under the direction of the Director of IT, the Administrative Assistant will perform a variety of administrative tasks to help support the team as a whole. To be successful in this role, you should have great communication skills be well organized and self-motivated. Ultimately, you will contribute to the efficiency of our department working as a primary point of contact for computer incident scheduling and resolution. ESSENTIAL DUTIES AND RESPONSIBILITIES Manage departmental information flow in a timely and accurate manner. Prioritize mission critical outages or interruptions in services and escalate them accordingly. Identify and update incomplete or non-actionable work orders within the help desk system by following up with the requester so that issues can be more efficiently resolved. Provide periodic end users updates as to the status and resolution timeframe of their help desk tickets. Frequently analyze departmental workflow and reprioritize help desk tickets based on the severity and business impact of the given issues. Help coordinate scheduling, project timelines and departmental resources. Responsible for handling/utilizing/reconciliation of department credit card. Facilitate ordering computer equipment and supplies, and when applicable updating tickets to reflect what was physically received. Coordinate transferring tickets amongst the team to balance workloads and maximize efficiencies. Manage and document help desk tickets to insure forward progress while escalating problematic tickets. Continually analyze help desk data to identify key performance indicators and areas for improvement. Process purchase orders, check requests and expense reports. Review and update employee timecards. Facilitates employee record keeping. Research, request and organize vendor quotes in conjunction with the procurement department to help estimate project costs for budgetary purposes. Perform special projects and other duties as assigned. SUPERVISORY RESPONSIBILITIES This position has no staff supervisory responsibilities.   Position Requirements SKILLS REQUIRED Intermediate computer skills. Must possess basic math skills (i.e. adding, subtracting, etc.). Ability to read, analyze and interpret written information. Ability to interpret instructions, gain knowledge and have initiative. Ability to communicate effectively with individuals, co-workers and supervisors (verbal and written). Must possess social discernment to assess and understand other’s reactions and behaviors. Ability to define problems and draw valid conclusions. High energy, positive and enthusiastic outlook. Self-directed, with strong ability to work independently, and to set and adhere to deadlines. Ability to set priorities follows through to completion of tasks, work well under pressure, and maintain a high level of confidentiality. Must encompass professional demeanor.   EDUCATION AND EXPERIENCE High School Diploma or equivalent along with two (2) years of verifiable administrative work experience. Required:  Computer literate and must be proficient in Microsoft Office products (i.e. Word, Excel, Outlook and PowerPoint).  Preferred: Experience working with help desk or ticketing systems.   PHYSICAL ABILITIES & WORK ENVIRONMENT The physical demands described below are representative of those that must be met by an employee to successfully perform essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and functions of the position. The list below of minimum essential functions is illustrative of the minimums only and is not a comprehensive listing of all functions and tasks performed. Ability to lift and move boxes up to 40 pounds. Ability to sit at a computer for prolonged periods of time. Ability to work in a typical office environment. Ability to tolerate stress. Ability to conduct tasks and successfully perform under critical deadlines. Manual dexterity to operate office equipment and examine documents, records and files.   Full-Time/Part-Time Full-Time   Shift Days   Rate of Pay $18.00/HR   Exempt/Non-Exempt Non-Exempt   Req Number INF-22-00001   Open Date 9/26/2022   Location Engelstad Campus   About the Organization Join Las Vegas' Favorite Charity! Here you can be proud to answer the question, 'Where do you work?' Opportunity Village (OV) is more than just a job; being a member of the OV team instills a sense of pride and purpose into your work week. Our motto for the people we serve is: Pride. Purpose. And a Paycheck. So it is no wonder that the same can be said for our employees who serve our clients. Aside from the satisfaction of participating in a community that extends beyond our campuses, OV also offers a wide array of additional benefits including: health, dental and vision insurance, retirement savings account, training and development opportunities and much more!   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. 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