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Title

Helpdesk Administrator 

Location City of Griffin  
Description

Supports the helpdesk function by troubleshooting and resolving hardware and software problems across all City departments and those services in which the City provides.

MAJOR DUTIES

  • Receives, records and responds to help-desk requests from city-wide end-users.
  • Troubleshoots and resolves hardware and software problems.
  • Prepares new hardware for installation and use.
  • Assists end-users with telephone-related problems.
  • Maintains records of computer hardware lifecycles; initiates replacement for aging hardware.
  • Prepares monthly reports of help requests.
  • Restores user files from back-up as needed.
  • Manages end-user desktops and laptops.
  • Ensures antivirus software is current and properly installed on all desktop and laptop computers.
  • Maintains inventory of computer parts and peripherals.
  • Performs administrative duties on servers and other equipment.
  • Assists in compiling support documentation and standard operating procedures.
  • Management of mobile devices.
  • Performs related duties.

 

 
Position Requirements

 

  • Knowledge of information technology computer systems and software.
  • Knowledge of Microsoft operating systems, Microsoft Office, and other Microsoft products.
  • Knowledge of iOS, Mac, and other Apple products.
  • Knowledge of computer hardware, software and peripherals.
  • Knowledge of third-party software used for dispatching other departments or workers.
  • Knowledge of job-related tools and equipment.
  • Knowledge of technical documentation procedures.
  • Knowledge of networking technologies and hardware.
  • Skill in the operation of computers and job-related software programs.
  • Skill in the identification and resolution of a wide variety of hardware, software, and computer peripheral problems.
  • Skill in the provision of customer services.
  • Skill in oral and written communication.
  • Bachelor’s degree in a related field and/or sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with two to four years of experience.
  • CompTIA A+ Certification or the ability to obtain one before the end of the probationary period.
  • Ability to work occasionally afterhours and on weekends.
 
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
EOE Statement The City of Griffin is an Equal Opportunity Employer and provides equal employment to all people in aspects of employer-employee relations without discrimination with regard to race, color, religion, marital status, gender, gender identity, sexual orientation, national origin, age, physical or mental disability, genetic information, or past or present membership in the Uniformed Services, applicants to the Uniformed Services, any protected concerted activity or any other legally protected status.

The City of Griffin is also proud to have the following Diversity and Inclusion Statement:
The City of Griffin is committed to a work environment that values and supports diversity and inclusion. Together, we strive to enrich our diversity and promote acceptance of the differences of others. We believe diversity strengthens our workforce and inclusion allows us to grow together. This growth will strengthen our work environment, our government, and our ability to serve our citizens.  
Hourly Rate of Pay Minimum annual salary of $47,915.00 with competitive benefits package including generous pension plan.  
About the Organization The City of Griffin recognizes that a quality, comprehensive pay and benefits package is a critical component in retaining skilled and seasoned employees, as well as recruiting new talent when needed. If you are seeking a fulfilling and rewarding place to work and are willing to work hard, we are the place for you!


"The City of Griffin shall be a model of excellence in local government: a safe, well planned community with equal opportunity for all." ~ Vision Statement

"In partnership with our community, the mission of the City of Griffin is to protect and enhance the quality of life by providing a high level of service in an efficient and responsive manner for all the citizens." ~ Mission Statement  

This position is currently not accepting applications.

To search for an open position, please go to http://CITYOFGRIFFIN.appone.com



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