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Title

Office Support III (Bilingual Required) 

Category Public Health/Environmental Health  
Description

Hiring pay range: $21.03 - $26.29/hr

Full pay range: $21.03 - $31.55/hr

 

General Purpose:

Perform a variety of routine and complex clerical, administrative and secretarial work in support of the Public Health Department. Serve as receptionist at either Public Health Office location. Interact with the public to provide information, assistance with paperwork, and resolve issues with customers.

 

Essential Functions:

(These duties are a representative sample; position assignments and detailed work instructions may vary.)

Office Support I:

  1. 80%: Under close supervision, performs a variety of routine clerical, reception, administrative and secretarial duties.
  • Assists the public at front counter of either office location. Greets visitors; answers routine questions; locates documents; fills out forms; makes copies.
  • Uses computer and software applications to collect and enter data, compose and edit correspondence; search databases; conduct research; create documents; and send emails.
  • Answers and routes telephone calls: appropriately greets caller, assesses situation. Takes accurate messages and completes transactions.
  • Processes incoming and outgoing mail.
  • Prints, copies, assembles, distributes and files documents. Maintains required paper and electronic files.
  1. 10%: Interacts with other Offices and Departments and outside organizations to obtain and provide information.
  2. 10%: Assists with off-site clinics and assists with translation and interpretation, as requested.
  3. Performs other duties of a similar or related level as necessary or assigned.

 

Office Support II:

  1. 70%: Under minimal supervision, performs all essential functions of the Office Support I.
  2. 10%: Assists customers and/or employees with difficult and/or complex transactions. Assists customers with regulatory compliance issues.
  3. 5%: May take daily deposits to bank when assigned.
  4. 5%: Assists with coordinating and working at Departmental sponsored public events.
  5. 5%: Assists in ordering office supplies and maintaining office equipment.
  6. 5%: Registers employees for training and provides travel arrangements.
  7. Backs up other office support staff members at either office location, as needed.
  8. Performs other duties of a similar or related level as necessary or assigned.

 

Office Support III:

  1. 55%: Prepares and submits insurance claims to Medicaid, Medicare, and private insurance companies.
    • Researches unpaid or denied claims. Communicates results to supervisor.
    • Monitors and maintains current public and private insurance contracts; may assist with initiating new contracts.
    • Interacts and communicates with customers and insurance company billing staff.
    • Follows up with customers to resolve billing issues.
  1. 35%: Performs all essential functions of the Office Support I & II, including acting as back-up for Office Support II.
  2. 5%: Assists in training new and /or temporary staff in office policies, procedures and processes.
  3. 5%: Takes daily deposit to bank. Performs other duties of a similar or related level as necessary or assigned.
 
Position Requirements

Minimum Education: High school diploma or equivalent. Satisfactory completion of all relevant required courses in specialty area.

Minimum Experience: 2 years administrative, secretarial or reception experience in related field. Highly proficient in relevant computer software applications; 1 year of insurance billing experience preferred.

Licenses/Certifications: Valid driver’s license.

 

Job Qualifications:

 

Knowledge of:

  1. Relevant Federal, state and local laws, rules, regulations, codes and/or statutes.
  2. Practices and procedures specific to the Department/Office.
  3. Modern office processes and procedures.
  4. Keyboarding, data entry and word processing skills.
  5. Grammar, spelling and punctuation.
  6. Basic math skills.
  7. Bookkeeping principles and practices.
  8. Relevant computer hardware and software applications.

 

Ability to:

  1. Speak, read and write the English language.
  2. Speak, read, write and interpret in the Spanish language (required for Office Support I and II, preferred for Office Support III and IV)
  3. Communicate effectively verbally and in writing.
  4. Understand and follow written and verbal instructions.
  5. Type a minimum of 45 words per minute.
  6. Exercise office organizational skills such as paper and electronic filing and managing multiple priorities.
  7. Effectively and efficiently provide customer service to the public.
  8. Handle stressful situations in a professional manner, including angry or difficult individuals.
  9. Perform cashier duties accurately.
  10. File various forms of paperwork in alpha and numeric filing systems.
  11. Establish and maintain effective working relationships with coworkers and supervisors, other Departments/Offices, and other agencies.
  12. Use resources to solve problems.
  13. Work independently.
  14. Understand and practice safety procedures and precautions.
  15. Maintain a high level of professionalism and confidentiality.

 

Internal & External Contacts:

Internal Contacts:

Frequently interacts with other Department/Office employees.

 

External Contacts:

Frequently interacts with the general public; occasionally interacts with outside vendors or other agencies or organizations.

 

Physical Activities and Work Environment:

The physical activities and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform essential functions.

 

Required Physical Activities:

While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time, walk, talk and hear; is occasionally required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and ability to adjust focus.

May occasionally be required to work in outside weather conditions.

 

Work Environment:

May be required to attend evening meetings. May be required to work extended hours at discretion of Supervisor.

The noise level in the work environment is usually moderate to loud, with frequent interruptions and multiple demands. There is a potential for employee to be exposed to blood borne pathogens via body fluids.

 

Required Travel:

May travel between County offices and/or to meetings in other locations.

 

Computers and Other Equipment:

Computer and relevant software applications; 10-key calculator; telephone system; postage machine; facsimile; copier; scanner; shredder.

 

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. Nothing in this job description restricts Garfield County’s ability to assign, reassign or eliminate duties and responsibilities of this job at any time. It does not prescribe or restrict the tasks that may be assigned. This job description describes the County’s current assignment of essential functions. Those functions may change at any time as the needs of the County change or for other reasons deemed appropriate by the County.

 
Full-Time/Part-Time Full-Time  
Location Glenwood Springs, Colorado  
Benefit Information To view our benefit package please go to https://www.garfield-county.com/human-resources/benefits-brochure/  
Hiring Range $21.03 - $26.26/hr  
Full Pay Range $21.03 - $31.55/hr  
Driving Classification Marginal  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Req Number PUB-22-00010  
Open Date 9/26/2022  
About the Organization Garfield County, Colorado consists of rugged alpine vistas and high desert mountains in the Rocky Mountain region, which dwells along the Continental Divide. Garfield County is located in western Colorado, where outdoor recreation opportunities abound, including hunting, fishing, hiking, rafting and kayaking, biking, skiing and snowboarding. It is home to the second largest designated wilderness area in Colorado - the Flattops Wilderness, the world's largest mineral hot springs pool, a popular family ski resort, and Hanging Lake, designated as a National Natural Landmark by the Secretary of the Interior in 2011.  
EOE Statement Garfield County is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://GarfieldCountyColorado.appone.com



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