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Front Desk Agent 


Job Function


Job functions describe the substance and most important responsibilities of the job.

Totals 90%

1. Administration

Register and assign rooms to guests.

Issue room key and escort instructions to Guest Service Agent or directly to guest.

Sort, and track incoming mail and messages.

Transmit and receive messages using all communication avenues.

Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

Keep record of room availability and rate.

Compute bill, collect payment, and make change for guests.

Make, confirm, and cancel reservations via all communication avenues.

Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

Make reservation, transportation, or entertainment reservations for guest.

Deposit guest valuables in hotel safe deposit box.

Ability to accurately use various office software.

Have a full working knowledge and expertise of each shift including night audit.


2. Support

Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

Ability to accurately report information.

Ability to assist with various office tasks as needed.

Ability to scrupulously follow all StepStone and hotel policies and procedures.

Attend required meetings.


Professionalism and Style Expectations


These are expected of every associate within StepStone Hospitality, Inc.

Totals 10%.

3. Personal Effectiveness

Projects and assignments are completed thoroughly, professionally, and with care.

Adjusts to high-pressure conditions and is open to change.

Assumes responsibility for personal growth and development.

Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.


4. Communication

Understands and communicates the StepStone Mission and core values

Expresses ideas and conveys information clearly, effectively, and professionally.

Actively listens to others.

Conveys company information, decision, or problems to appropriate parties on a timely basis.

Works to resolve disagreements and is respectful of peers and co-workers.


Physical Requirements

5. These are required of every associate.

Minimum lifting of 20 pounds.

Pushing, bending, stooping, upward reaching, manual dexterity.

Hearing, writing, typing.

Minimum pulling of 20 pounds.

Other duties may be assigned.

Additional responsibilities specific to you are:

Must have a comprehensive knowledge of all hotel departments and functions.

Must have good mathematical and computer skills.

High school education required. Relevant training and experience and additional education preferred.

CPR and first aid training preferred.

Additional language ability preferred.

Exempt/Non-Exempt Non-Exempt  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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