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Title

Rentals Manager 

Location Museum of Life and Science  
About the Organization The Museum of Life and Science, one of North Carolina’s top family destinations, has been a beloved Durham institution for 75 years. The Museum features 84 acres of exhibits, experiences, and outdoor exploration, including one of the East Coast's largest butterfly conservatories and a two-story science center. As an accredited zoo, the Museum is home to lemurs, black bears, endangered red wolves, and more than 140 species of live animals, butterflies, and insects. Readers of Durham Magazine, Indy Week, and Carolina Parent have repeatedly named us the top Museum in the Triangle. Charity Navigator rated the Museum, a 501(c3) nonprofit organization, 100 out of 100-- the highest possible score.



Our mission is to create a place of lifelong learning where people of all ages embrace science as a way of knowing about themselves, their community, and their world. The Museum serves our increasingly diverse community with interactive and accessible experiences that build and develop lifelong connections with science, nature, and critical thinking. The Museum partners with NASA, NOAA, the National Science Foundation, Duke University, NC State University, and the University of North Carolina on many research projects and programs.



In addition to an incredible team of co-workers, the Museum provides competitive compensation commensurate with experience, as well as a full array of employee benefits for eligible positions, including a generous 403b retirement plan with employer contributions, health, dental, and vision insurance, flex-spending plans, life insurance, long-term disability insurance, paid vacation and sick leave, nine paid annual holidays, employee appreciation events, and a family membership to the Museum.  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Description

Position Objective: Supports the mission of the Museum by ensuring that visitors renting Museum space have a quality experience from initial contact through the planning and execution of their event.Shape

Responsibilities:

  • Promote, secure and oversee facilities rentals to groups and individuals ensuring quality customer service.

  • Manage Rentals Department budget with revenues more than $500K and full-time and part-time staff of approximately 5.55 ftes to ensure efficiency, accuracy and profitability.

  • Collaborate with Marketing Team to promote facility rentals at the Museum by initiating contacts with target groups and tracking results of outreach approaches.

  • Manage and develop team of Assistant Managers to ensure seamless coordination of all events and delivery of exemplary customer service.

  • Hire, train, develop and manage a team of rentals associates.

  • Manage incoming rentals requests to provide timely and effective communication to secure optimal bookings.

  • Manage all aspects of each rental contract including pricing, reservation, invoicing, and collection.

  • Develop, implement, and manage rentals department strategy to strengthen and grow new and existing revenue streams.

  • Coordinate with Museum Staff (Facilities, Exhibits, Guest Relations, Accounting, Butterfly House, Animal Department, etc.) to implement the details of rentals including delivery of timely setup requests, and effective room reservation and resources management.

  • Coordinate with Caterer(s) and outside vendors to assure timeliness, preparation, and customer service issues are handled to each customers satisfaction.

  • Manage vendor relationships including record-keeping, accounting, coordination and compliance.

  • Secure and coordinate staffing for all rental functions including acting as on-site primary venue coordinator, as needed for rental events.

  • Maintain the safety, security and cleanliness of Museum facilities and exhibits by overseeing event set-up, enforcing Museum policies throughout event, ensuring adequate clean-up by clients and vendors, returning the Museum to its original state for regular operation, and properly securing campus.

  • Create, develop, and maintain relationships with repeat clients and Museum Business Members.

  • Promote the Museum to local organizations at networking events and at off-site trade shows.

  • Attend and participate in Emergency Coordinator training as well as act as Emergency Coordinator after hours and as needed.

  • Other duties as assigned.

Actual Pay Rate: $50,000/anually

 
Position Requirements
  • College degree or 3+ years’ experience in relevant field

  • Meeting/Event planning experience

  • Event staff supervision experience

  • Excellent customer service skills

  • Excellent oral and written communication skills

  • Strong interpersonal skills including the ability to work collaboratively and with diverse populations

  • Experience developing, tracking and analyzing sales objectives and performance

  • Creative problem-solving skills and attention to detail

  • Excellent computer skills

  • Experience in budget management

  • Ability to work flexible schedule including evenings and weekends as needed

Desired:

  • Able and willing to embrace Museum mission of science as a way of knowing

  • Marketing/sales experience

  • Museum and/or tourism experience or work in a similar field

  • Experience in emergency management

 
Shift Various Shifts  
Pay Range $50,000 annually  
EOE Statement The Museum of Life and Science is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. In addition, we will provide reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. As an equal opportunity employer, we value the differences and benefits that a diverse culture brings. Join us!
 
Category Guest Services  

This position is currently accepting applications.

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