We know what you're thinking. "What kind of name is IncredibleBank?"
Well, we're glad you asked.
With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our employees (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow employees, and our communities to do the incredible.
At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.
So - how can you help us live up to our name?
About the Role
We are eager to discuss the prospect of you joining our team as our next incredible team member! This position reports to our SBA Quality Control and Servicing Managerand allows you to grow at your own pace, meaning the opportunities are endless for advancement on our team!
In this role, you will have an opportunity to partner with team members and key stakeholders to provide Incredible Customer Experiences of your own by completing tasks such as:
- Responsible for providing a high level of assistance to SBA customers in relation to administrative and documentation preparation as well as post close lending matters.
- Prepare 1086 packages for Secondary Market sales once post-fund quality control review is complete and all loan exceptions have been cleared.
- Review loan modification requests for accuracy and compliance with SBA SOP servicing requirements.
- Process all SBA post close modifications to include collateral swaps, subordinations, and deferrals and accurately prepare all loan documentation necessary for each request.
- Coordinate loan transactions with third parties such as appraiser title companies, real estate agents, etc. on assigned requests.
- Assist in conducting documentation reviews of troubled loans to determine documentation risks and servicing actions.
- Work with assigned SBA Relationship Officer(s) to clear all outstanding loan file exceptions.
- Routinely meets with a variety of SBA business partners to actively manage the loan pipeline and ensure customer needs are met in a timely and efficient manner.
- Partner with key business leaders to identify process improvements, efficiency gains and enhanced customer experience.
This is a full-time salaried exemptposition, averaging approximately 40 hours/week. Schedule may vary by time zone, Monday through Friday.
This position is remote eligible. Individuals may choose to work from a designated home office space or may choose to work onsite at any IncredibleBank branch location in Wisconsin and Michigan.
About You
You do what is right over what is easy. You dont settle for good enough. Youre driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.
Those attributes are just a few things our incredible employees have in common.
And, if you are looking for an opportunity to drive efficiency and enjoy working withSBA loans, wed be so excited to learn a little more about you and your interests in joining the team! Our recommended and preferred qualifications are:
- 4+ years of lending or compliance experience and/or training and 2+ years of loan administration experience preferred.
- 2+ years of SBA servicing experience desired.
- Knowledge of core processing systems, Microsoft Office, Windows, Word Processing software; Spreadsheet software, Database software and loan origination software.
- NAGGL certification preferred but not required.
- Excellent written and oral communication skills.
- Ability to work in a fast-paced environment and meet critical timelines.
- Capability to coordinate multiple and changing tasks/priorities.
- Strong attention to detail.
About Our Benefits and Compensation
Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that were willing to discuss up front.
And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.
Check out our total rewards package at: https://incrediblebank.mybenefitsapp.com/
About the Company
IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasnt awarded as one of Americas Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...
We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And thats what makes us Americas first national online community bank. And who doesnt love the idea of a national community?
Today, IncredibleBank is a $1.7 billion-asset institution that has grown to 15 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, its less about size than it is about culture. Thats why were especially proud to have beencertified as a Great Place to Work.
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and/or any other characteristic protected by federal, state, or local laws.
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