Share Email Opening
Title

In-House Field Service Technician 

Description

Summary

The In-House Field Service Technician inspects and services company equipment assuring product performance, addresses and resolves questions and problems regarding products, and conducts training and service programs in the operation and maintenance of products.

Essential Duties and Responsibilities

  • Provide service support by working directly with the customer to resolve technical problems over the phone, via email and in person.
  • Troubleshoot electrical, mechanical, hydraulic, electro-hydraulic and electro-mechanical systems to resolve problems.
  • Draft and provide formal quotes to customers for service and/or parts as required.
  • Repair and remanufacture products as assigned.
  • Investigate and prepare for onsite calls to ensure an efficient and effective service call.
  • Ensure commissioning is done to customer and Power Tests mutual needs and expectations.
  • Properly document customer interaction, service visits and expense reports.
  • Resolve questions from internal and external customers dealing with the installation, operation, maintenance, and application of our equipment.
  • Provide technical support to sales staff as they work with customers to meet their testing needs.
  • Recommend product improvements to company support staff using appropriate channels as voiced by external and internal customers.
  • Present high standard of professional image at all times when interacting with customer.
  • Be a responsible steward of Power Test and customer equipment, positive reputation, and other resources. Maintain company supplied equipment in ready condition.
  • Contribute to the companys Lean and Safety initiatives and demonstrate company values.

Qualifications

Mindsets and behaviors

  • Upholds Power Test values.
  • Customer focused.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Self-directed and detail oriented with superior verbal and written communication skills.
  • Possess the ability to think under pressure and accurately communicate solutions to customers.

Technical skills

  • Verbal and written communication skills.
  • Basic knowledge of or willing to learn PTI, TD, and systems.
  • Demonstrated PC Proficiency, including MS Office and the ability to learn and adapt to new software systems as needed.
  • Ability to operate a variety of small hand and power tools, the ability to operate electronic testing equipment, the ability to travel, and the ability to read and work from blueprints and schematics.

Capability building

  • Prioritizes competing priorities to achieve goals with available resources.
  • Ability to read and interpret documents such as blueprints, customer specifications, warranties, company standards, and operating, maintenance instructions, write routine reports and correspondence.

Performance management

  • Goal oriented, challenging self and others to exceed goals and expectations.
  • Able to work independently and efficiently with limited supervision.
  • Hold a valid driver's license and be able to travel domestically and internationally 10% of the time.

Education and/or Experience

At least 2 years hands-on technical experience, or equivalent combination of education and experience, with industrial machinery, hydraulics equipment, vehicles, engines or engine testing equipment and computer systems. General knowledge of engines and vehicles, AC/DC electrical systems and mechanical systems as well as Data Acquisition and control systems.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or touch objects, tools, or controls; reach above shoulders; and climb or balance. The employee is occasionally required to sit; and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee regularly works near moving mechanical parts and in outside weather conditions. The employee frequently works in high, precarious places. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment is usually loud.

 
Position Requirements  
Full-Time/Part-Time Full-Time  
Division Power Test, Inc.  
Exempt/Non-Exempt Non-Exempt  
Location Sussex  
About the Organization Power Test is a world leader in the manufacture of heavy duty engine, transmission and chassis dynamometer systems. Established in 1976, we are a consistently growing and dynamic organization. Power Test was awarded the 2011 and 2012 Wisconsin Manufacturer of the Year Award, Wisconsin's Future 50 Master Mettle Award in 2014, named one of the top southeast Wisconsin's Healthiest Employers in the Small Business category from 2011-2014, and was awarded the 2013 Governor's Export Achievement Award for the state of Wisconsin.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://TaylorDynamometer.appone.com




 


 
Click here for technical assistance.