TicketNetwork, Inc., is a high-tech leader in the ticketing industry. Founded in 2002, TicketNetwork hosts a leading online exchange with over $5.5 billion in ticket inventory. We power a vast network of websites that enable buyers and sellers to exchange tickets to thousands of events.
TicketNetwork's Product Management Group is looking for an experienced Sr. Product Manager to lead key initiatives that support our seller applications, including underlying APIs, web applications, and desktop client applications. The position will assist in driving key company initiatives from ideation through public adoption and will require technical understanding deep enough to define product requirements for the APIs and other back-end systems that support our seller community.
The Sr. Product Manager will be responsible for developing product visions based on market dynamics, data analytics, and industry insight. The individual will help establish a strategy for a suite of product implementations through the road mapping of features and their releases in collaboration with both business and engineering stakeholders as well as client interactions. They will work with various departments across the organization and provide leadership during all phases of the product's life-cycle, ensuring its successful release and adoption.
Primary Responsibilities :
Define and document product roadmaps including major feature sets to be delivered, and timing of minor and major version upgrades
Define and document detailed requirements (product requirements documents, user stories, PBIs or similar) in support of development efforts
Develop and sustain deep understanding of how our applications are used and consumed by customers (mostly sellers), including future enhancement requests and strategic differentiators of our services vs competitors
Approve and oversee product releases, create release notes, user/developer documentation, and notify and train support teams
Communicate regularly with product stakeholders to ensure their needs are met and requirements/goals are achieved
Evaluate the expected ROI of specific feature sets or new products and compare to actual results if implemented
As subject matter expert (SME), manage day-to-day operations of product(s), coordinate product maintenance/support efforts, and evaluate reported bugs for escalation and triage
Assist key customers with onboarding/integration as necessary
The position will also be responsible for:
Customer and market research
Data analytics, financial analysis, and business modeling
Business case development and justification to organizational leadership
Management of market strategy and the execution of promotion plans
Collaboration with team members such as user experience designers, engineering, content curators, quality assurance, and project management
Coordination of user and A/B testing, and the analysis of the results
Ownership of the quality and user adoption of product releases
Monitoring of product usage and needed enhancements/fixes
Must be able to participate in production code pushes that occur outside of normal working hours and be available in emergency situations if production issues arise.
While no official on call schedule is required of the position, there may be times post-production launch of a product that there will be short on call periods for production reported issues and product questions.
Solid grasp of developing applications including some combination of web applications, mobile applications, desktop applications and services or APIs
The ability to manage the trade-offs between delivering products on time and on budget, while balancing the demands of user needs and project constraints
Strong communication skills (verbal & written)
Excellent organization, planning, and prioritization skills
Excellent collaboration skills
Aptitude for analytical reasoning
Excellent cross-functional project management skills
Knowledge of Agile/Scrum Methodologies
User-Centered Design concepts (preferred)
User testing and A/B testing result analysis (preferred)
Working in a fast-paced, market-driven organization
Working within an entrepreneurial environment
Developing brands and marketing strategies and managing their execution
Leading and mentoring team members
Reviewing and contributing to patents
Managing vendors and/or negotiating contracts
Prior experience as a developer, tester or equivalent experience on a software engineering team
This position is currently not accepting applications.
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