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Exchange Associate  


TicketNetwork Inc., a high-tech leader in the ticketing industry, is seeking an Exchange Associate to join our team!

The Exchange is a catalogue of sports, concert and theatre events/tickets that populate our software and websites. Exchange Associates are responsible for adding new information to, and maintaining the accuracy of this database. This involves a variety of tasks such as: entering tour schedules, verifying event information (date, time, venue, performer), adding sports season schedules, updating playoff events as teams advance or are eliminated, diagnosing inventory problems reported by ticket brokers using our POS software, or verifying venue map configurations. Exchange Associates are also responsible for working with other departments in the company (Tech Services, Fulfillment, Websites, Sales, etc) to troubleshoot problems that stem from the Exchange.

Job Responsibilities:

• Entering tour schedules (Concerts & Theatre Events)
• Adding sports season schedules
• Verifying event information (date, time, venue, performer)
• Organize events by type & performer
• Updating playoff events as teams advance or are eliminated
• Diagnosing inventory problems from brokers using our POS software
• Verifying venue map configurations
• Working with other departments in the company (Tech Services, Fulfillment, Websites, Sales, etc) to troubleshoot problems that stem from the Exchange
• Managing and organizing event, venue & performer data

Position Requirements

Required Skills:

• Attention to detail
• Comfortable Multi-tasking
• Ability to research and quickly find reliable event information on the internet
• Diagnose & Resolve Issues
• Deductive Reasoning

Required Experience:

• Flexible schedule, including nights and weekends
• In depth knowledge of major American sports including, League structures, playoff formats, and important dates
• Understand the practices of concert and theatre industry


Preferred Experience/Skills:

• MS Office skills, primarily Excel
• International Sports Knowledge


Full-Time/Part-Time Full-Time  
Shift Days  
Division TicketNetwork, Inc.  
Exempt/Non-Exempt Non-Exempt  
Req Number FUL-22-00015  
Location Hartford County - TN  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

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